Guest Experience Agent

About us

Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.

For over 30 years and through a team of over 400 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.

At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.

Role Overview

The Guest Experience Agent welcomes guests and always provides administrative assistance. They work as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution

Key Accountabilities:

• Providing exceptional customer service to all guests, ensuring their needs and expectations are met or exceeded throughout their stay.
• Greeting guests upon arrival, assisting with check-in, and providing them with necessary information about hotel services, amenities, and local attractions.
• Anticipating guest needs and offering personalized recommendations, services, and solutions to enhance their experience.
• Handling guest complaints, concerns, or special requests promptly and professionally, ensuring swift resolution and guest satisfaction.
• Communicating effectively with other hotel departments, ensuring that guest preferences and requests are communicated and met efficiently.
• Coordinating with the concierge, housekeeping, and other hotel teams to ensure seamless service delivery and a memorable guest experience.
• Maintaining up-to-date knowledge of the hotel’s services, facilities, and promotions to provide accurate and relevant information to guests.
• Supporting the front desk and reservations teams by assisting with check-out, billing issues, and providing additional services as needed.

• 2 years’ working experience in a similar role in the 5-star hotels or high-volume venues
• Degree in Hospitality / Tourism or in a relevant field
• Excellent knowledge of English language. Any additional language will be considered an asset
• Proficient knowledge of PMS (preferably Opera) and the Microsoft Office

Candidate’s Profile:

• Flexibility to respond to a range of different work situations
• Excellent communication, negotiation and complain handling skills
• Passion for delivering exceptional levels of guest service
• Pleasant personality, customer oriented

• Staff accommodation, including Wi-Fi access and air conditioning.
• Half board meal plan (Breakfast, Lunch).
• Continuous training and development.
• Excellent career growth opportunities within the company or through other Marriott International hotels.

At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.

You provide the talent as we flourish the skills to unleash your full career potential.

Join our path of excellence!