Guest Relations Agent

About Daios Cove
Located in a stunning private bay near Agios Nikolaos, Daios Cove is a five-star destination known for its modern design, outstanding service, and genuine Cretan hospitality. Our team is passionate about creating unforgettable guest experiences and setting the standard for excellence in luxury hospitality. Join us and be part of a dynamic, international environment where your talent and commitment are valued and rewarded.

In a nutshell:

The Guest Relations & Front office teams at Daios Cove are considered critical for our guests’ experience, as they are the main point of contact for guests, turning their everyday moments into exceptional memories. Both these teams ensure and provide flawless, professional, and high-class guest services throughout our guests’ stay, and provide direction to continuously improve guests and team experience.

In your department:

• Ensure all guests receive personalized services from arrivals to departures and everything in between.
• Conduct a flawless check-in and check out process.
• Provide information about amenities, area and venues and promote services.
• Effectively resolve any guest concern and ensure timely follow up.
• Proactively plan and react promptly to guests’ requirements and inquires.
• Escort guests to their rooms, informing them about our resort's events and services.
• Promote our resort events and special/theme nights.

Our People & Culture:

• Encourage and build mutual trust, respect, and cooperation among team members.
• Must possess a positive attitude and have the ability to work with people from a diverse background
• Flexible and willing to take the extra step and support the team.
• Open to receiving feedback and maintaining a continuous-learning attitude.

Skills and qualifications to help you succeed:

• This role generally requires a relevant degree in Hotel/Tourism.
• Previous similar experience in a luxury hospitality environment is essential.
• Proficiency in English; knowledge of other languages will be considered a plus.
• Excellent problem-resolution skills and ability to quickly work around different solutions, are critical success factors for this role.
• Requires the ability to be flexible and adapt to change.

What we offer:

• Remuneration package aligned with industry standards

• Accommodation and food conditions
• Opportunities for professional growth and long-term cooperation.
• A positive, international working environment with modern facilities and high standards.

Join Our Team!
If you consider yourself suitable to become part of our family by providing high quality services in a friendly working environment, we will be happy to receive your CV.

Kindly note that only applicants with valid EU work permits will be contacted.

All applications are confidential and will be treated with the utmost discretion.

Send your CV and let's chat!