Telephone Operator
About Daios Cove
Located in a stunning private bay near Agios Nikolaos, Daios Cove is a five-star destination known for its modern design, outstanding service, and genuine Cretan hospitality. Our team is passionate about creating unforgettable guest experiences and setting the standard for excellence in luxury hospitality. Join us and be part of a dynamic, international environment where your talent and commitment are valued and rewarded.
Job Overview
As a Telephone Operator at Daios Cove, you will be the first point of contact for guest communications, ensuring every call is handled with warmth, professionalism, and efficiency. You will be responsible for directing calls to the appropriate staff member or department and ensuring that all messages are recorded accurately.
In addition to answering calls, you will be expected to greet guests as they arrive and assist them with any inquiries or needs, they may have. This may include providing directions, answering questions about the facility, and helping them with check-in and check-out procedures.
Your role contributes directly to creating a seamless and memorable guest experience in line with Daios Cove’s standards of discreet luxury and personalized service.
Key Responsibilities
- Answer all internal and external calls promptly, courteously, and in accordance with resort standards.
- Organizing and confirming transfer arrangements for the hotel guests.
- Provide accurate information regarding resort facilities, services, and local attractions.
- Handle guest requests efficiently, ensuring proper follow-up and coordination with relevant departments.
- Record and relay messages accurately and promptly.
- Support the Guest Relations and Front Office teams by maintaining effective communication channels.
- Assist in wake-up calls, service requests, and emergency communications when required.
- Maintain confidentiality and professionalism in all guest interactions.
- Update and maintain the internal directory and communication logs.
- Report technical issues with telecommunication systems to the IT or Engineering department.
- Contribute to maintaining the resort’s reputation for excellent service through consistent courtesy and attention to detail.
Requirements
- Previous experience in a similar role within a 5-star hotel or luxury resort environment preferred.
- Excellent communication and interpersonal skills.
- Fluent in English and Greek (additional languages are an asset).
- Strong sense of professionalism, courtesy, and service orientation.
- Familiarity with PMS and telephone systems (Opera knowledge is an advantage).
- Ability to multitask and remain calm under pressure.
- Flexible working shifts, including evenings, weekends, and holidays.
What we offer:
- Remuneration package aligned with industry standards
- Accommodation and food conditions
- Opportunities for professional growth and long-term cooperation.
- A positive, international working environment with modern facilities and high standards.
Join Our Team!
If you consider yourself suitable to become part of our family by providing high quality services in a friendly working environment, we will be happy to receive your CV.
Kindly note that only applicants with valid EU work permits will be contacted.
All applications are confidential and will be treated with the utmost discretion.
Send your CV and let's chat!