Job Position:                    Front Office Manager

Ref:                                       HH/B5/FOM

Location:                           South Rhodes

Hotel:                                 Boutique 5 Hotel & Spa

Company:                          H HOTELS COLLECTION

About us:

At H Hotels Collection we operate with innovation and determination, supporting our people, local communities and the environment. Our passion is to evolve, shape standards and surpass ourselves, creating unique experiences and relationships. We establish relationships of safety and reliability with everyone, promote authenticity, operate with honesty and establish relationships of trust on which we build our future and growth.

About the Role

We are looking for a Front Office Manager to join our Boutique luxury hotel in Rhodes. This role is unique as it combines Front Office leadership with Guest Relations responsibilities, ensuring a personalized and memorable experience for every guest. You will oversee all aspects of Front Office operations while acting as the primary point of contact for guests, delivering exceptional service and creating bespoke experiences that reflect the intimate nature of a boutique property.

Key Responsibilities:

• Supervise and manage all Front Office operations, ensuring smooth and efficient workflows.
• Lead, train, and inspire the Front Office team to provide warm, professional, and personalized service.
• Act as the main liaison for guest relations, handling inquiries, special requests, and complaints promptly and professionally.
• Maintain a strong presence in public areas to engage with guests and ensure their needs are met.
• Create tailored experiences that enhance guest satisfaction and loyalty.
• Analyze guest feedback and online reviews to continuously improve service quality.
• Oversee room allocation and manage arrivals/departures in coordination with Reservations.
• Monitor Front Office revenue streams, including upselling and cross-selling opportunities.
• Collaborate with other departments (Sales, Reservations, Housekeeping, F&B) to ensure seamless operations.
• Ensure accurate handling of reservations, cancellations, and modifications.
• Manage staff scheduling and shift planning in coordination with the Hotel Manager.

Qualifications:

• Degree in Tourism or Hospitality Management (or equivalent).
• Minimum 3+ years in a similar role within a boutique or luxury 5-star hotel.
• Excellent command of English; additional language (German or French) preferred.
• Proficiency in Opera PMS or similar reservation management systems.
• Strong knowledge of MS Office (Excel, Word).
• Familiarity with ISO 9001, 14001, and 22000 management systems.
• Understanding of workplace Health & Safety standards.
• Proven leadership skills with the ability to organize, coordinate, and guide teams.
• Customer-centric mindset with exceptional communication and interpersonal skills.
• Strong problem-solving abilities and capacity to manage unexpected situations effectively.

Why Join Us?:

• Competitive salary and career growth opportunities within a rapidly expanding hospitality group.
• Accommodation and meals provided, if necessary.
• A supportive work environment that values its people, the planet, and the local community.
• Work in a boutique luxury environment where attention to detail and personalized service are key.
• Be part of a passionate team dedicated to creating unforgettable guest experiences.

Ready to elevate the guest experience in a boutique setting?

All applications and submitted information will be treated with strict confidentiality.