Job Description
As a Front Office Manager you will directly supervise all Front Office personnel and ensure proper completion of all Front Office duties. You will direct and coordinate the activities of the Front Desk and Guest Services areas.
Why you’ll love F ZEEN KEFALONIA
F ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F ZEEN moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F ZEEN is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.
What you’ll do
- Direct operations at the Front Desk and ensure customer service meets our high standards for guest satisfaction
- Train and supervise Front Office employees, ensuring they provide excellent guest services and enforce hotel policies
- Interact with guests both in person and over the phone, assist with inquiries, and mitigate any guest complaints
- Handle specific customers’ requests
- Handle the Front Desk budget
- Compile occupancy reports and financial information for the Managing Director
- Control of Front Desk tidiness
- Schedule shifts and supervise Front-Office personnel including Receptionists٫ Concierge and Porters
- Oversee the compliance with hotel’s policies and security requirements
What we are looking for
- Proven work experience as a Front Office Manager or Assistant Front Office Manager, ideally in a 5* hotel environment
- Excellent command of the English language
- Knowledge of any additional language will be considered as an asset
- Experience in Hotel Program (PMS)
- Computer literacy (Outlook, Excel, Word etc)
- Strong knowledge of general hotel industry practices and policies
- Excellent management skills, communication skills, and multitasking skills
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Teamwork spirit and customer service attitude
What we offer
- Positive working environment
- Career development
- Competitive remuneration package
- Single occupancy accommodation at fully equipped apartments
- Daily meals
- Uniforms
- Transportation from and to the hotel for duty
- Other seasonal perks & benefits also in addition to results
Join Our Team
- A team that is built on respect and excellent service over collaboration.
- A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences.
- A team of happy employees, that are driven within their working environment to contribute to a common goal
- A team that celebrates achievements made individually and encourages positive attitude and integrity
- A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath
- A mindful and considerate, people-oriented workplace
- A family-run company with exceptional high standards both for the guests and the employees alike
You’re welcome here
Share in our philosophy. We are waiting for you to join the F ZEEN RETREATS team!
Send us your CV at careers@fzeenretreats.com.
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*F ZEEN RETREATS is an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.
*Your privacy is important to us and we promise to process all personal data in accordance to the relevant laws and regulations.