• Ensures an exceptional level of guest service, hospitality and customer focus throughout all Front Office touchpoints.
• Oversees daily Front Office operations (reception, guest services, concierge, telephone), ensuring smooth and efficient service delivery.
• Manages check-in/out procedures, room assignments, upselling opportunities and accurate billing.
• Handles guest feedback, complaints and special requests with professionalism, aiming to maximize guest satisfaction and online reputation.
• Trains, schedules, coaches and supports associates, ensuring they perform in accordance under each hotel standards and SOPs
• Excellent upkeep of the hotel’s areas, facilities and equipment.
• Coordinates with Housekeeping, Maintenance, Reservations and F&B to ensure seamless guest experience.
• Prepares all required paperwork, including forms, reports and schedules, in an organized and timely manner
• Oversees and ensure internal audit standards are met
• Commits to meet and exceed all key performance standards and measures
• Able to balance operational needs, implement strategy and display a passion for business excellence
• Reputation management.

• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
• Excellent command of both English and Greek language is essential, knowledge of other languages is a plus
• Excellent MS Office, strong email, PC and internet skills
• Prove leadership skills, be results oriented
• Customer focused, quality driven, superior organizational and follow up skills with a strong eye to detail
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Dedication and willingness to go above and beyond
• Strong work ethics

An attractive package of benefits is offered according to qualifications.

Staff accommodation & meals included.