Job Role:

As Assistant Housekeeping Manager, you will play a key role in supporting the Housekeeping Manager in the smooth daily operation of the department. You will help lead, train, and inspire the housekeeping team to ensure that all guest rooms, public areas, and back-of-house spaces reflect our resort’s promise of luxury and excellence.

Key Responsibilities:

• Staff Supervision:Assist in recruiting, training, and supervising housekeeping staff. Provide ongoing guidance, support, and performance evaluations.
• Inventory Management:Oversee the inventory of cleaning supplies, linens, and amenities. Place orders for supplies as needed and ensure efficient usage to minimize waste.
• Cleaning Standards:Ensure that all guest rooms, public areas, and back-of-house areas are cleaned and maintained to the established standards. Address any cleanliness or maintenance issues promptly.
• Scheduling:Assist in creating and managing work schedules for the housekeeping staff to ensure adequate coverage while managing labor costs efficiently.
• Quality Control:Conduct regular inspections to verify that cleaning and maintenance tasks are completed correctly and that rooms are ready for guest occupancy.
• Guest Satisfaction:Monitor guest feedback and reviews related to housekeeping services and take appropriate actions to address concerns or complaints promptly.
• Safety and Compliance: Ensure compliance with health and safety regulations, as well as the hotel's housekeeping policies and procedures. Maintain a safe work environment for the housekeeping team.
• Staff Training:Assist in providing training and development opportunities to staff, including safety procedures, cleaning techniques, and customer service skills.
• Communication:Collaborate with other departments, such as maintenance and front desk, to coordinate efforts and address any housekeeping-related issues or guest requests.
• Reports and Documentation:Prepare reports on occupancy, supplies, and housekeeping performance. Keep accurate and up-to-date documentation.

Qualifications:

• High school diploma or equivalent; a bachelor's degree in hospitality management or a related field is a plus.
• Prior experience in housekeeping, with at least 2-3 years in a supervisory or managerial role, preferably in a luxury hospitality environment.
• Strong leadership, communication, and organizational skills.
• Knowledge of housekeeping procedures, cleaning techniques, and safety standards.
• Familiarity with housekeeping software and basic computer skills (MS Office)
• Detail-oriented, proactive, and committed to service excellence.
• Ability to work under pressure and adapt to a dynamic, fast-paced environment.

Why Join Us?

We offer a competitive compensation package, professional growth opportunities, and the chance to be part of a team that values diversity, inclusion, and career development.

If you are passionate about hospitality and ready to grow your career, join us and help us create unforgettable guest experiences at Miraggio Thermal Spa Resort! 

All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.

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