Assistant to the Executive Housekeeper

AMOH, a Luxury Collection Resort, Rhodes by Marriott International, operated by Wavemaker Hospitality, a Group with 45 years of expertise in hospitality and a rich portfolio of brands with over 50 hotels, is a luxurious, rare, and captivating gem in one of the most extraordinary places in the world. A mythical resort on a private peninsula near the ancient town of Lindos in Rhodes. In this place shaped by myths and history, we are seeking individuals with a passion for growth.

Become part of our dynamic team, contributing to the creation of refined experiences through authentic hospitality, the promotion of cultural heritage.

Position Summary

• Reporting to the Executive Housekeeper and supporting the day-to-day activities in Housekeeping and Laundry.
• Assists the Executive Housekeeper in the overall running of the housekeeping/ laundry department and deputizes for the Executive Housekeeper in her absence. 
• Directs and works with employees to clean and maintain guestrooms and public space. 
• Completes inspections of rooms and Public Areas and holds people accountable for corrective action.
• Acts as a liaison to coordinate the efforts of Housekeeping, Front Office and Engineering.
• Assists in ensuring guest and employee satisfaction while maintaining the operating budget.
• Document and resolve any issues and complete required paperwork.
• Assists in training, scheduling, evaluating, counselling, disciplining, motivating and coaching employees; serves as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy. 

 Key Responsibilities

• Support the Executive Housekeeper in supervising daily operations and leading the team.
• Oversee Housekeeping/Laundry procedures, guest requests, and daily checklists.
• Managing Housekeeping Operations and Budgets 
• Ensures knowledge and understanding of OSHA regulations are up to date. 
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies. 
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. 
• Works effectively with the Engineering department on guest room maintenance needs.
•  Oversees all lost and found procedures.
• Understands and complies with loss prevention policies and procedures. 
• Ensures all employees have proper supplies, equipment, and uniforms. 
• Coach, guide, and provide constructive feedback to team members, fostering collaboration and continuous development.
• Collaborate with other departments and management to optimize performance, efficiency, and guest satisfaction.
• Share key information and insights from pre- and post-convention or event meetings with the Housekeeping/Laundry team.
• Actively participate in departmental meetings to promote coordination, communication, and continuous improvement.
• Communicate relevant information effectively to supervisors, colleagues, and team members.
• Comply with all hotel policies, SOPs, and Brand Standards.
• Assists in supervising an effective inspection program for all guestrooms and public space. 
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. 
• Supervises Housekeeping and all related areas in the absence of the Executive Housekeeper. 
• Observes service behaviours of employees and provides feedback to individuals; continuously strives to improve service performance.  
• Handles guest problems and complaints seeking assistance from supervisor as necessary. 
• Assists in the review of comment cards and guest satisfaction results with employees. 
• Displays professionalism and gains respect from others. 

Requirements

• Degree in Hospitality, Tourism, or a related field.
• Minimum of two years’ experience in a role of Housekeeping Assistant / Supervisor within a 4-or 5-star hotel. Experience with Marriott or other international luxury brands is an advantage.
• Strong knowledge of PMS systems (preferably Opera).
• Excellent command of English knowledge of additional languages is highly desirable.
• Proven experience in handling guest complaints and service recovery effectively.
• Strong leadership and team-coordination skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Flexibility to work shifts, including weekends and public holidays.
• Ensure adherence to company brand standards, policies, and Standard Operating Procedures (SOPs).
• High attention to detail and commitment to delivering outstanding guest experiences.

Benefits

• Accommodation (if necessary) and board.
• Social insurance and other benefits according to Greek legislation.
• Opportunities to participate in professional training and development programs.
• Work in a multicultural and dynamic environment.
• Excellent career advancement opportunities within the organization.