Floor Supervisor

AMOH, a Luxury Collection Resort, Rhodes by Marriott International, operated by Wavemaker Hospitality, a Group with 45 years of expertise in hospitality and a rich portfolio of brands with over 50 hotels, is a luxurious, rare, and captivating gem in one of the most extraordinary places in the world. A mythical resort on a private peninsula near the ancient town of Lindos in Rhodes. In this place shaped by myths and history, we are seeking individuals with a passion for growth.

Become part of our dynamic team, contributing to the creation of refined experiences through authentic hospitality and the promotion of cultural heritage.

Position Summary 

• Reporting to the Executive Housekeeper / Assistant Ex. Housekeeper and supporting the day-to-day activities in Housekeeping and Laundry.
• Assists the Executive Housekeeper in the overall running of the housekeeping/ laundry department.
• Directs and works with employees to clean and maintain guestrooms and public space. 
• Completes inspections of rooms and Public Areas and holds people accountable for corrective action.
• Acts as a liaison to coordinate the efforts of Housekeeping, Front Office and Engineering.
• Assists in ensuring guest and employee satisfaction while maintaining the operating budget.
• Document and resolve any issues and complete required paperwork.
• Assists in training, scheduling, evaluating, counselling, disciplining, motivating and coaching employees; serves as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy. 

Key Responsibilities

• Support the Executive Housekeeper in supervising daily operations and leading the team.
• Oversee Housekeeping/Laundry procedures, guest requests, and daily checklists.
• Ensure all rooms and common areas are cleaned and maintained to high standards.
• Develop and implement cleaning procedures and protocols.
• Conduct quality control checks to ensure work meets established standards.
• Manage inventory of cleaning supplies and equipment, including requisitions for restocking.
• Resolve customer complaints related to housekeeping services.
• Address maintenance issues and report to the maintenance department.
• Monitor and ensure compliance with occupational health and safety standards.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. 
• Works effectively with the Engineering department on guest room maintenance needs.
•  Oversees all lost and found procedures.
• Understands and complies with loss prevention policies and procedures. 
• Ensures all employees have proper supplies, equipment, and uniforms. 
• Coach, guide, and provide constructive feedback to team members, fostering collaboration and continuous development.
• Collaborate with other departments and management to optimize performance, efficiency, and guest satisfaction.
• Share key information and insights from pre- and post-convention or event meetings with the Housekeeping/Laundry team.
• Comply with all hotel policies, SOPs, and Brand Standards. 
• Assists in the review of comment cards and guest satisfaction results with employees. 
• Displays professionalism and gains respect from others. 

Requirements

• Degree in Hospitality, Tourism, or a related field.
• Minimum of two years’ experience in a role of Housekeeping Supervisor within a 4-or 5-star hotel. Experience with Marriott or other international luxury brands is an advantage.
• Excellent command of English knowledge of additional languages is highly desirable.
• Proven experience in handling guest complaints and service recovery effectively.
• Strong leadership and team-coordination skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Flexibility to work shifts, including weekends and public holidays.
• Ensure adherence to company brand standards, policies, and Standard Operating Procedures (SOPs).
• High attention to detail and commitment to delivering outstanding guest experiences.

Benefits

• Accommodation (if necessary) and board.
• Social insurance and other benefits according to Greek legislation.
• Opportunities to participate in professional training and development programs.
• Work in a multicultural and dynamic environment.
• Excellent career advancement opportunities within the organization