Assist the Front Office Manager in daily operations of the front desk.
Manage the check-in/check-out process efficiently, ensuring accuracy and guest satisfaction.
Handle guest complaints and feedback promptly.
Collaborate closely with housekeeping, maintenance, and food & beverage teams to coordinate guest requests and room readiness.
Conduct regular staff training sessions to improve performance and update on hotel policies and procedures.
Prepare daily, weekly, and monthly reports on front office activities and performance metrics.
Assist in budgeting, forecasting, and controlling front office expenses.
Ensure compliance with health, safety, and security standards at the front desk.
Implement and monitor hotel policies, standards, and quality control procedures.
Participate in recruitment, interviewing, and onboarding of front office staff.
Perform any other related front desk duties as requested by the hotel.

Requirements:

Bachelor's degree in Hospitality Management or related field.
Minimum 3 years of experience in front office operations, with at least 1 year in a supervisory (ideally in a luxury or 4/5-star hotel).
Strong leadership, communication, and problem-solving skills.
Familiarity with hotel management software (Opera or similar systems preferred).
Professional appearance and demeanor
Fluency in Greek and English; additional languages are a plus.
Ability to work flexible shifts including weekends and holidays.

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Assistant Front Office Manager - New Hotel

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πριν 5 ώρες

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Πλήρης απασχόληση

Assistant Front Office Manager - New Hotel