About the Team

The hotelizer team within our Group, webhotelier | primalres, is composed of professionals with extensive experience in both hospitality operations and technology. We are building the next generation of hotel management software (PMS) that simplifies complexity and empowers hoteliers.

As part of this team, you will be joining the hotelizer Customer Support department, which is dedicated to resolving client requests and ensuring smooth day-to-day use of our PMS. You will collaborate closely with product, support, and implementation specialists to deliver an exceptional experience to our clients in Greece and beyond.

About the Role

We are looking for an experienced and detail-oriented Support Accountant with a solid background in accounting and preferably in hospitality to join our team at Athens, Thessaloniki or Rhodes offices.

This position is part of the hotelizer Customer Support Team, and your primary responsibility will be to handle client support tickets related to accounting and resolve any accounting-related issues, questions, or configuration needs within the hotelizer PMS.

You will support our clients and their accountants by ensuring correct accounting setups, assisting with integrations (ERP, myDATA, e-invoicing), and clarifying technical or tax-related matters so that our clients can rely on the PMS for smooth and compliant operations.

Key Responsibilities

• Serve as the first line of support for accounting-related client requests (tickets).
• Understand and interpret the Chart of Accounts used by hotel clients and their accountants.
• Configure and validate accounting setup within the hotelizer PMS, tailored to client needs.
• Ensure accurate mapping and operation of accounting bridges (ERP integrations).
• Provide guidance to clients’ accountants regarding:
  • Discrepancies in documents or data transmission (myDATA, ERP bridges, e-invoicing providers).
  • Document classification and correction of incorrect transmissions.
  • Clarification of technical or tax-related issues.
• Assess requests from accountants, provide accurate responses, and clarify cases where technical or legal limitations exist (e.g., myDATA or provider constraints).
• Stay updated on Greek tax regulation changes (e.g., VAT, municipal tax, invoice types).
• Support clients with regulatory changes, such as the Short-Term Rental Registry.
• Understand hotel operations (front office, F&B) and their invoicing requirements to provide practical support.
• Act as a liaison between clients’ accountants and internal technical/product teams for configuration or troubleshooting.

Requirements

• Bachelor's degree in Accounting, Finance, or related field (AEI or TEI)
• 2–3 years of experience in an accounting department, ideally in the hospitality sector
• Strong understanding of Greek Accounting Standards (ΕΛΠ)
• Experience with ERP/accounting systems such as SoftOne, EpsilonNet, Entersoft
• Familiarity with myDATA, e-invoicing providers, and document transmission workflows
• Knowledge of hotel departmental invoicing practices and associated tax compliance
• Experience in monthly closing processes, reconciliations, and VAT reporting
• Strong communication and collaboration skills, especially when liaising with external accountants
• Ability to explain complex financial or tax-related matters in a clear and practical manner

Benefits

• Competitive compensation scheme
• Ongoing professional development and training opportunities
• A dynamic, collaborative environment with high-caliber professionals
• A unique opportunity to become an expert in industry-leading hospitality technology

All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.