About the role

We are seeking an experienced and tech-savvy fluent Italian-speaking Customer Support Specialist with prior hands-on experience in Hotel Property Management Systems (PMS) to join our Customer Support team in Athens, Thessaloniki and Rhodes offices. 

This role requires excellent communication skills in Italian (fluent/native level), as you will be in daily contact with Italian-speaking clients. Strong command of Greek and English is also required. You will play a key role in providing first-class support and engagement to our clients - hoteliers and accommodation providers - helping them use our products efficiently and effectively. Ideal candidates are customer-centric, courteous, positive, and detail-oriented, with strong problem-solving and organizational skills.

If you've worked with cloud PMS tools and want to apply your knowledge in a dynamic travel tech environment, this is the role for you. 

It’s an excellent opportunity for professionals with a front office or reservations background who want to evolve their experience in a more dynamic and tech-focused direction, contributing directly to the success of our clients.

Key Responsibilities
 

• Act as the primary point of contact for PMS-related support inquiries.
• Guide clients through configuration and daily management of our Hotelizer PMS.
• Investigate and resolve technical issues related to PMS usage and integrations.
• Collaborate with technical teams to solve more complex problems.
• Conduct virtual client training sessions and contribute to improving onboarding materials.
• Log and analyze client feedback to improve service delivery and product functionality.

Requirements

• Fluent/native-level proficiency in Italian (mandatory).
• Excellent command of Greek and English (both written and spoken).
• Prior experience using or supporting a Hotel PMS (e.g. Hotelizer, Protel, Opera, etc.).
• Solid knowledge of front-desk operations, reservations, and hotel systems.
• Previous experience in hospitality tech or hotel IT support is a strong plus.
• Very good computer skills and comfort with modern digital tools.
• Good communication skills, attention to detail, and an organized approach to work.
• A positive, team-oriented attitude and a desire to grow within a tech-focused environment.

Benefits 

• Competitive compensation package.
• Meticulous onboarding and continuous professional development opportunities.
• A dynamic, collaborative environment with high-caliber professionals.
• Full-time, permanent year-round position with guaranteed paid time off, rest days, and established statutory benefits.
• A unique opportunity to become an expert in industry-leading hospitality technology.

All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.