Aluma Hotels & Resorts are seeking to hire for its properties located in the heart of Athens:

                                                     Assistant Front Office Manager

Aluma is a new international Chain of Hotels, with various locations in major European cities, as well as Resorts at exciting leisure destinations, offering a wide range of experiences that cater to today’s global travellers. We are guided by our passion for People and all our actions are guided by our Core Value: Hospitality as a Way of Light.

Position Summary:

As an Assistant Front Office Manager at Adia, you will support the Front Office Manager in overseeing the daily operations of the front desk, guest services, and concierge. You are expected to lead by example, ensuring exceptional service delivery, staff development, and smooth day-to-day functioning of the front office in accordance with Hilton brand standards.

Scope:

• Report to the Front Office Manager
• Supervise front office staff and ensure all guest check-in/check-out processes are completed smoothly.
• Assist with hiring, training, scheduling, and performance evaluations of front office personnel.
• Monitor guest satisfaction and resolve guest concerns and complaints professionally and promptly.
• Ensure a high level of customer service is consistently delivered.
• Coordinate with housekeeping, maintenance, reservations, and other departments for guest needs.
• Manage cash handling, billing procedures, and financial reporting for the front office.
• Ensure compliance with Hilton policies, procedures, and brand standards.
• Serve as Manager on Duty in the absence of the Front Office Manager.
• Analyze daily reports and occupancy trends to assist in operational planning.
• Uphold safety, security, and emergency procedures for guests and team members.
• Handle VIP guest arrivals, special requests, and loyalty program members.

Prerequisites:

• Degree or diploma in Hospitality Management or related field preferred.
• Minimum 2 years of front office supervisory experience in a 5* hotel, in a multinational brand preferably.
• Excellent use of English is required
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Proficient in hotel PMS – Opera.
• Conflict resolution and service recovery skills
• Flexibility to work shifts, including weekends and holidays.

Position Attributes:

• Strong leadership, organizational, and time-management skills
• Energetic, enthusiastic, and guest-focused approach
• Ability to work well under pressure in a fast-paced environment
• Excellent communication and interpersonal skills
• Team player with a collaborative mindset
• High level of integrity, professionalism, and attention to detail

Benefits:

• Competitive remuneration package
• Career growth opportunities in a dynamic and international environment
• Regular company events and team-building activities
• Supportive and collaborative workplace culture

Embark on Your Hospitality Journey Opportunities Await at Aluma Hotels & Resorts

                                              Crafting Memorable Experiences, Together!