Guest Experience Management: Design and oversee tailored hospitality experiences, ensuring high-quality, elegant, and seamless service for all deluxe guests.

Team Leadership: Supervise and guide team members, identify training needs, monitor performance, and foster professional growth.

Feedback & Quality Control: Monitor guest feedback and reviews, taking proactive measures to resolve issues and continuously enhance service standards.

Interdepartmental Collaboration: Work closely with other departments to ensure coordinated and exceptional guest experiences.

Strategy & Improvement: Develop and implement strategies to enhance guest satisfaction, loyalty, and overall deluxe service standards.

Proven experience in a similar role preferably in a 5* luxury hotel.

Degree in Hospitality Management / Tourism.

Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).

Fluency in English.

Fluency in a second language.

Knowledge of luxury service standards and guest experience enhancement strategies.

Strong leadership, coaching, and interpersonal skills.

Excellent problem-solving abilities and attention to detail.

What we offer

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.