SWOT Hospitality is looking to recruit

Guest Relations Manager

on behalf of Porto Carras Grand Resort

About the role:

• To be an ambassador for the hotel acknowledging guest compliments and concerns while addressing issues by investigating and resolving challenges to ensure guests' needs are met, while also acting in the hotel’s best interests.
• Continuously analyze guest satisfaction ratings and adapt service delivery to meet and exceed guest expectations.
• Build and maintain effective relationships with guests and the local community to optimize business opportunities for the hotel.
• Anticipate guest needs and provide proactive assistance to ensure high-quality customer service.
• Demonstrate commitment to resolving guest concerns promptly and effectively, providing feedback and satisfactory resolutions.
• Collaborate with all departments to communicate any operational or guest-related issues that may impact the business.
• Assist with creating a welcoming experience, including rooming processes and guest interactions, working with lobby teams to enhance guest experiences.
• Able to quickly evaluate and choose among alternative courses of action.

• Proven track record in a similar luxury guest relations role.
• Experience in the hospitality industry, particularly in high-end service settings.
• Strong ability to maintain and elevate service standards.
• Self-motivated, driven, results-oriented, and proactive attitude is essential.
• Excellent communication skills with a genuine passion for interacting with guests.
• A deep commitment to hospitality and a passion for providing exceptional service.
• Hands-on approach to all tasks and responsibilities within the role.

• Dynamic, Friendly and Supportive working environment
• Opportunities for career development within the company
• Competitive salary
• Work with the best professionals in tourism industry
• Accommodation & Meals

why SWOT…

• We are leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
• We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
• We will give you the opportunity to work with the best practitioners from Greek hospitality market.
• We offer stability and career prospects in a transparent working environment.
• We work with the best professionals in the tourism industry.