AMOH, a Luxury Collection Resort, Rhodes by Marriott International, operated by Wavemaker Hospitality, a Group with 45 years of expertise in hospitality and a rich portfolio of brands with over 50 hotels, is a luxurious, rare, and captivating gem in one of the most extraordinary places in the world. A mythical resort on a private peninsula near the ancient town of Lindos in Rhodes. In this place shaped by myths and history, we are seeking individuals with a passion for growth.

Become part of our dynamic team, contributing to the creation of refined experiences through authentic hospitality, the promotion of cultural heritage and the love for gastronomy.

As the Assistant Front Office Manager, you will support the Front Office Manager in overseeing daily operations, including Guest Services, Front Desk, Bell/Door, and Telephone & Operator Services. The role ensures seamless arrival and departure experiences, maintains high service standards, and supports overall team performance and guest satisfaction.

Key Responsibilities

• Support the Front Office Manager in supervising daily operations and leading the team.
• Oversee Front Office procedures, guest correspondence, and daily checklists.
• Prepare and manage room allocation according to bookings, preferences, and availability.
• Deliver exceptional guest service, handle complaints with professionalism, and ensure service recovery aligns with brand standards.
• Coach, guide, and provide constructive feedback to team members, fostering collaboration and continuous development.
• Collaborate with other departments and management to optimize performance, efficiency, and guest satisfaction.
• Act on behalf of the Front Office Manager during their absence, ensuring seamless operations and service consistency.
• Share key information and insights from pre- and post-convention or event meetings with the Front Office team.
• Actively participate in departmental meetings to promote coordination, communication, and continuous improvement.
• Communicate relevant information effectively to supervisors, colleagues, and team members.
• Comply with all H&S rules, hotel policies, SOPs, and Brand Standards.

Requirements

• Degree in Hospitality, Tourism, or a related field.
• Minimum of two years’ experience in a guest-facing supervisory or senior Front Office role within a 4-or 5-star hotel. Experience with Marriott or other international luxury brands is an advantage.
• Strong knowledge of PMS systems (preferably Opera) and Microsoft Office.
• Excellent command of English knowledge of additional languages is highly desirable.
• Proven experience in handling guest complaints and service recovery effectively.
• Strong leadership and team-coordination skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Flexibility to work shifts, including weekends and public holidays.
• Ensure adherence to company brand standards, policies, and Standard Operating Procedures (SOPs).
• High attention to detail and commitment to delivering outstanding guest experiences.

Benefits

• Accommodation (if necessary) and board.
• Social insurance and other benefits according to Greek legislation.
• Opportunities to participate in professional training and development programs.
• Work in a multicultural and dynamic environment.
• Excellent career advancement opportunities within the organization.