PATRAS AREA OPERATIONS MANAGER

Department: Hotel Operations

Refers to: Managing Director

Subordinates: HODs (directly) – FnB Manager, FO Manager, Housekeeping Manager

Working Location: Patras

Position Objectives:

Responsible for designing, overseeing and implementing actions that ensure a smooth and effective hotels’ operation, including but not limited to guest satisfaction, people management, revenue generation and cost efficiency matters.

Responsibilities:

• Always demonstrating a pleasant and positive professional image to both guests and the rest of the team.
• Always following the company’s internal policies as well as behavioral, grooming and personal hygiene Standards.
• Monitoring the attire and behavior of the department's staff as well as their compliance with all internal policies.
• Ensuring that all Standard Operating Procedures (SOP’s) are constantly followed and in the right way by all team members, aiming to achieve the highest guest satisfaction.
• Providing leadership, motivation and guidance to the hotel management team, setting expectations, managing performance, and communicating goals and objectives.
• Developing in coordination with the Managing Director and the HR Manager the annual staff budgets for the hotels under his/her responsibility.
• Developing in coordination with the Managing Director and the Director of Procurement the annual supplies budget for the hotels under his/her responsibility.
• Developing in coordination with the Managing Director, the annual internal revenue budgets.
• Developing, overseeing and implementing in coordination with the HODs, an annual action plan, in order to achieve the internal revenue budgets and the highest guest satisfaction for the hotels under his/her responsibility.
• Ensuring all agreed KPIs are met including guest satisfaction and financial targets.
• Overseeing the good relationships with key local stakeholders, including suppliers, and regulatory bodies; Enhancing brand awareness of the company through various partnerships and actions.
• Successful handling of any operational challenges that may occur, including but not limited to guest satisfaction, resources management, maintenance, authority audits.
• Participating in recruitment, training, retention, performance evaluation and other HR related actions, based on hotels’ needs and always in coordination with the company’s HR team and policies.
• Ensuring compliance with health, safety and labor law and regulations.
• Identifying areas for improvement and implementing changes to enhance operational and cost efficiency, revenue generation and guest experience enhancement.
• Providing reporting and advice to the Managing Director, concerning opportunities and threats identified locally or internally in his/her area of responsibility.
• Participating actively in all departmental and interdepartmental meetings whenever necessary, in order to support an effective communication flow and enhance collaboration and decision making.
• Initiating effective meetings with his/her team in order to ensure alignment with goals and provide guidance.

Qualifications:

• Bachelor’s degree in Tourism Management, Business Administration or related field
• At least 3 years’ experience as a General Manager in a multi property environment
• Excellent written and verbal communication skills both in Greek and English language
• Proficient use of MS Office and Hotel Management System (preferably Protel)
• Strong leadership and interpersonal skills