Aluma Hotels & Resorts are seeking to hire for their properties located in the heart of Athens:

Reservations Agent

Aluma is a new international Chain of Hotels, with various locations in major European cities, as well as Resorts at exciting leisure destinations, offering a wide range of experiences that cater to today’s global travellers. We are guided by our passion for People and all our actions are guided by our Core Value: Hospitality as a Way of Light.

Position Summary:

The Reservations Agent responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. He/She ensures that reservation hotlines are attended to at all times to meet daily business needs, and is responsible for creating, updating and maintaining reservation records promptly in accordance with guests' booking confirmations.

Scope:

• Reports to Reservation Manager 
• Processes and confirms guest room reservations 
• Inputs all reservations, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remains up to date with all the promotions in and around the hotel and follows established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Shows complete product knowledge, understands rate structure, and applies rate management
• Analyzes all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations
• Ensures all incoming calls with courtesy and ensures efficient resolution of all guest inquiries for various hotel services and operations
• Books and blocks all rooms according to required standards and monitors all special reservations
• Manages all mails from guests, ensures response and completion of requests, evaluates all reservation logbook and provides  update on daily basis
• Cooperates with sales department and manages all communication for group and individual bookings

Prerequisites:

• Minimum two year of working experience in a similar role in the hospitality sector
• Proven experience in international hotel chains 
• Proficiency in Opera PMS is mandatory
• Degree / Diploma in Hospitality/Tourism or relevant
• Excellent knowledge of English language
• A second language will be considered as a plus
• Computer Literacy

Position Attributes:

• Ability to work effectively in a team
• Flexibility to respond to a range of different work situations
• Ability to work flexible hours, including evenings, weekends, and holidays
• Passion for delivering exceptional levels of guest service
• Pleasant personality, guest oriented

Benefits:

• Competitive remuneration package
• Ongoing training and development opportunities
• Career prospects on a transparent working environment
• Complimentary meal during working hours
• Regular Company team events
• Collaborative working environment

Embark on Your Hospitality Journey Opportunities Await at Aluma Hotels & Resorts

Crafting Memorable Experiences, Together!