Job Position:                     Regional Reservations Manager

Ref:                                      HHC/RRM

Location:                            Rhodes

Company:                          H HOTELS COLLECTION

About us:

At H Hotels Collection we operate with innovation and determination, supporting our people, local communities and the environment. Our passion is to evolve, shape standards and surpass ourselves, creating unique experiences and relationships. We establish relationships of safety and reliability with everyone, promote authenticity, operate with honesty and establish relationships of trust on which we build our future and growth.

Job description:

H Hotels Collection is seeking an experienced Regional Reservation Manager to oversee reservations operations across all H Hotel Collection properties in Rhodes. You will lead a team of agents, ensure the smooth handling of bookings from multiple channels, monitor occupancies, manage cancellations, and issue stop sales or extra allotments when needed. Working closely with sales and auditing teams, this role requires strong leadership, attention to detail, and proven multi-property reservation management experience.

What You’ll Do:

• Lead and manage the reservations function across, ensuring smooth operations, compliance with company policies, accurate booking management, and maximizing occupancy and revenue while delivering excellent guest service.
• Oversee the entire reservations process and ensure compliance with policies.
•  Manage daily reservations, cancellations, no-shows, and occupancy control.
• Liaise with tour operators, partners, and internal departments to optimize contracts and revenue.
• Responsible for the development of Reservations Department.
• Ensure accurate data entry and handling of reservations.

 What We’re Looking For:

• Bachelor’s Degree preferably in Hospitality Management.
• Minimum 3 years of experience in similar position.
• Proficient knowledge of hotel systems (Opera, Opera Cloud, Protel) and Microsoft Office.
• Strong customer focus with experience in delivering exceptional customer service.
• Excellent written and verbal communication skills
• Organizational skills, result-oriented approach.
• Advanced Spoken & Written English and German, additional languages are a plus.

Why Join Us:

• Competitive compensation package.
• Professional development opportunities in an ever-growing Group.
• Continuous training in line with the company’s standards & dynamic development.
• Positive and supportive working environment in an organization that respects its people, the environment and local communities.

For all applications and information submitted, absolute confidentiality will be maintained.