Qualified candidates must be able to satisfactorily complete the following responsibilities. 

• Ensure that staff report to work as scheduled.
• Inspect grooming and attire of staff and rectify any deficiencies.
• Review daily reports and resolve discrepancies with Accounting, including adjustments and chargebacks.
• Participate in the preparation of weekly schedules in accordance with staffing guidelines and labor forecasts and adjust schedules throughout the week to meet the business demands.
• Assign work and duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift.
• Conduct pre-shift meetings with staff and review all information pertinent to the day’s business.
• Maintain consistent knowledge of house accounts and arrivals/departures.
• Communicate with other departments in regards to room status.
• Monitor the preparation of assignments, ensuring compliance to departmental standards.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
• Inspect all aspects of the front office and lobby environment ensuring compliance with standards of cleanliness and order. Rectify all deficiencies.
• Ensure all employees are fully trained in their job functions, and assist with onboarding of new staff.
• Review par levels of supplies and equipment. Complete requisitions to replenish.
• Anticipate guest needs and promote positive guest relations through name recognition at all times.
• Monitor and handle guest complaints.
• Ensure that all staff closing duties are complete before staff sign out.
• Update Opera system with changes.
• Complete work orders for maintenance repairs and submit to Engineering.  Contact engineering for urgent repairs.
• Oversee retail inventories, including maintaining records, conducting monthly counts, audits, and enforcing inventory controls.
• Manage the retail purchasing and reordering, including the processing of invoices, in accordance with budgets.
• Utilize inventory management data systems to track information, conduct reporting and to analyze opportunities for improvement and cost savings
• Ensure appropriate and enticing visual merchandising of inventory products, and refresh as needed.
• Responsible for maintaining monthly retail summary reports & providing actionable insights during regular department meetings.

Essential qualifications

Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding. Additional foreign language preferred.

• Prioritize and organize work assignments, have timely follow up and execution.
• Have superb time management skills.
• Maintain complete knowledge of all hotel services/features and hours of operation.
• Other language, mathematical, and reasoning abilities as outlined below.
• Ability to comply with physical demands as outlined below.
• Knowledge and understanding of Atelier & Ace Culture & initiatives
• Technologically sound with Microsoft Office applications.
• Ability to compute basic mathematical calculations.
• Flexible schedule required which includes weekends and holidays.

Required education and/or experience:

Any combination of education and experience equivalent to graduation from a four year college is required. Computer program knowledge such as Word, Excel, OPERA. Minimum of 12 months of supervisory or management experience in a mid-size hotel is required.

Language and reasoning abilities:

• Ability to understand guests’ service needs & requests.
• Ability to acknowledge guests’ requests in a polite manner.
• Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
• Ability to apply logical thinking and understanding to carry out written and oral instructions.
• Ability to address and solve problems involving guest and operational issues.

What we offer: 

• Twelve-month hotel operation / indefinite employment contract
• Competitive salary based on experience and qualifications
• Excellent working environment in a Lifestyle Hotel
• International Brand / multinational hospitality company
• Unique location at the beautiful Athenian Riviera
• Great opportunities for career development
• Continuous training and coaching
• Supportive management and pleasant atmosphere