Company Description

Established in 1958, Divani Collection Hotels (Divanis Group) is Greece's first legacy hospitality group known for luxury, comfort, and impeccable service. With 7 luxury hotels in Greece, we prioritize refinement, comfort, and tailored services to create a true home away from home for our guests. We hold multiple awards, among which as "Best Greek Hotel Brand" and “Top Employer of Choice” -the result of our 7-decade commitment towards hospitality excellence.

Role Description

The Front Office Manager oversees the day-to-day operations of the front desk and reception areas, ensuring efficient guest services, smooth operations, and a positive first impression for clients or visitors. This role requires excellent leadership, communication, and problem-solving skills to manage staff, coordinate with other departments, and maintain service standards.

Key Responsibilities

• Supervise and ensure smooth check-in and check-out processes.
• Handle guest complaints and resolve issues promptly and professionally.
• Maintain high standards of customer service to maximize guest satisfaction.
• Anticipate guest needs and ensure personalized service.

• Lead, train, and supervise front office staff, including receptionists, concierge, and bell staff.
• Schedule staff shifts to ensure adequate coverage.
• Conduct performance evaluations and provide coaching and support.
• Foster a positive and professional team environment.

• Oversee front desk operations, including reservations, billing, and cashiering.
• Ensure compliance with company policies, procedures, and safety regulations.
• Maintain accurate records of guest accounts, room assignments, and operational reports.
• Coordinate with housekeeping, maintenance, and other departments for seamless operations.

• Ensure accurate cash handling, billing, and financial reporting.
• Track occupancy rates, revenue reports, and guest feedback for management review.

• Oversee and maintain property management systems (PMS) and front desk software.
• Ensure staff are trained in using relevant technology and reporting tools.
• Implement process improvements to enhance efficiency.

Other Responsibilities

• Ensure lobby and reception areas are well-maintained and presentable.
• Develop and implement front office policies, procedures, and service standards.
• Stay updated on hospitality trends and best practices to continuously improve service.

Skills & Qualifications

• 5 years of proven experience as a Front Office Manager or similar role in hospitality/customer service.
• Strong leadership, organizational, and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in PMS/hotel management software (preferably Protel)
• Problem-solving mindset with attention to detail.

Benefits

• Satisfactory remuneration package
• Professional development opportunities

All applications will be strictly confidential based on the EU regulation 2016/679, GDPR, according to legislation on personal data protection.