APHI RESORTS is a member of Wavemaker Hospitality, a group with 45 years of expertise in hospitality and a diverse portfolio of more than 50 hotels. APHI KALLI in Chania, Crete seeks a motivated and spirited professional as an Hotel Resident Manager to support excellence in every detail.

KEY JOB RESPONSIBILITIES:

• Assisting the Hotel Manager to manage all aspects of hotel operations, including front desk, housekeeping, maintenance and food & beverage services.
• Lead, mentor, and develop a diverse team of staff to deliver outstanding service, demonstrating strong team leadership.
• Ensure compliance with health and safety regulations and hotel policies.
• Optimize operational efficiency while maintaining budgetary guidelines and applying effective cost control measures.
• Analyze guest feedback and implement improvements to enhance the guest experience.
• Monitor industry trends and competitor performance to identify opportunities for growth.
• Oversee and support maintenance operations to ensure the property meets 5* standards.
• Monitor budgets, forecasts, and P&L reports to achieve financial goals.
• Demonstrate strong understanding of Room Division operations to ensure smooth daily performance.
• Apply solid Food & Beverage expertise to maintain service excellence and financial efficiency.
• Show excellent problem-solving skills, ensuring quick and effective solutions.
• Socialize with guests and maintain strong guest relations to create memorable experiences.
• Recruit and retain the best possible staff, fostering a high-performance culture.
• Oversee staff accommodation issues to ensure employee well-being and satisfaction.
• Maintain and strengthen good relations with suppliers to secure quality and cost-effective services.

REQUIREMENTS:

• Minimum of 3 years of experience in a similar position.
• Food & Beverage oriented and minimum 3 years of experience in this position.
• Bachelor’s degree in hospitality management or related field.
• Strong leadership, team management and interpersonal skills.
• Ability to multitask in a fast-paced and dynamic environment
• Proficiency in hotel management software and MS Office.
• Excellent communication skills, both verbal and written.
• Solid knowledge of hotel maintenance, budgeting, forecasting, cost control, Food & Beverage operations, problem solving, guest relations, recruitment, and supplier management

BENEFITS:

• Competitive salary and other benefits (as per local legislation)
• Advanced opportunities for professional growth
• Accommodation (if necessary) and board
• Participation in educational programs
• Diverse and multicultural environments
• Professional skills development