APHI RESORTS is a member of Wavemaker Hospitality, a group with 45 years of expertise in hospitality and a diverse portfolio of more than 50 hotels. APHI Aura, Rhodes, Autograph Collection seeks a motivated and spirited professional as a Front Office Manager to be the first smile, the lasting impression.

 POSITION SUMMARY:

A Front Office Manager is crucial in creating a positive and efficient guest experience. Effective communication, leadership skills, and attention to detail are essential for success in this role.

Key job responsibilities:

Management of the Hotel’s Front Office operations following the company’s budget, directives and procedures, including:

• Maintain an excellent reception service and a high guest satisfaction rate.
• Daily follow-up of occupancy.
• Close cooperation with the Room Division Manager in order to achieve the occupancy & upselling revenue targets.
• Daily check and follow-up of F/O operation procedures.
• Ensure good coordination and communication within departments.
• Follow guest correspondence.
• Preparation of room allocation
• Preparation/control invoices for the accounts department.
• Promote in-house sales (terms upgrade, safe key, mini bar)
• Any other matter related to the maximization of financial and quality results of his/her department.
• Ensure the smooth running of IMS and H&S procedures.

Requirements:

• Hotel Management diploma.
• 3 years’ experience in the Hotel Industry in luxury property, as a Head Receptionist, or 5 years’ experience as a Receptionist. A Marriott experience will be considered an advantage.
• Excellent knowledge of intercompany software. Word, Excel, Microsoft Office and the internet.
• Be trained and have relevant knowledge for implementation of the following management systems: ISO 9001, 14001, 22000& OSHAS
• Fluent in English, any other language is an advantage
• Good communication skills, both spoken and written.
• Excellent Management skills
• Good organisational skills
• Be able to motivate and train the staff.
• Good promotional and selling skills
• Sales and Marketing knowledge.
• Understands and follows budgeting as directed by the company.
• Excellent Supervision abilities
• Any other matter related to the maximization of financial and quality results of his/her department.

 Benefits:

• Competitive salary and other benefits (as per local legislation)
• Advanced opportunities for professional growth
• Accommodation (if necessary) and board
• Participation in educational programs
• Diverse and multicultural environments
• Professional skills development