Santo Collection Resorts & Villas, a collection of sustainable and luxury hotels in Oia of Santorini and member of the award-winning Metaxa Hospitality Group invites you to join its team. Santo Collection Resorts & Villas is looking for full year employment:

 Sales & MICE Coordinator

Position Summary:

We are seeking a proactive and highly organized Sales & MICE Coordinator to join our Sales team. In this dynamic role, you will play a vital part in ensuring the seamless coordination of sales tasks at hotel level and the flawless planning and execution of Weddings & Events hosted at the property. Reporting to the Senior Sales Manager, you will act as a central liaison between the Sales Cluster Office, hotel departments, clients, and partners to deliver exceptional guest experiences. This position combines sales support with event operations coordination, requiring strong communication skills, impeccable organizational abilities, and a passion for delivering unforgettable guest experiences.

Key Responsibilities

Sales Coordination:

• Organize and conduct site inspections for TOs, TAs, FAM TRIPS, and provide detailed follow-ups, including professional outcome reports
• Organize and conduct site inspections with prospective clients (MICE segment) and provide detailed follow-ups, including professional outcome reports
• Preparing wedding offers in collaboration with the Hotel Operation team to respond to client requests
• Prepare group offers and handle the correspondence
• Maintain accurate and up-to-date client records, including contracts and agreements
• Ensure the availability of sales kits for client visits and other promotional needs
• Manage familiarization trips in line with business needs
• Support, Sales & Marketing team in any other tasks needed

MICE Operations Coordination:

• Collaborate closely with clients to understand their vision for weddings, meetings, and events, translating ideas into actionable plans
• Follow up with the sales team to obtain or confirm event-related information promptly and accurately
• Provide operational and administrative support to ensure events align with both client and hotel objectives
• Proactively identify opportunities to upsell additional hotel services during event planning, such as spa packages, upgraded accommodation, or premium F&B options
• Prepare Banquet Event Orders (BEOs) in co-operation with the Central Salesperson, who handles the group and distribute them in a timely fashion to all relevant departments
• Coordinate with hotel departments (F&B, kitchen, operations) to ensure all event logistics, catering, and room setups are executed flawlessly
• Communicate with external vendors (decorators, florists, photographers) to align on event requirements and timelines
• Oversee on-site event execution, addressing any last-minute changes or challenges to ensure client satisfaction
• Work closely with the Hotel and F&B Manager to ensure events are cost-effective and meet client expectations
• Tour, inspect, and monitor event venues to ensure readiness
• Ensure client feedback is communicated to relevant departments for continuous improvement

Communication, Administrative and Operational Support:

• Draft and manage professional correspondence, including proposals, forms, inter-departmental documents, and post-event thank-you emails
• Maintain updated and accurate reports for event space bookings, group revenue, and other metrics using Excel or similar tools
• Facilitate clear and efficient communication between clients, sales teams, and hotel departments to ensure alignment of event-related expectations and details
• Perform additional sales and event-related duties as assigned by the Sales Manager

Necessary Qualifications

• A bachelor’s degree in hospitality management, event planning, sales, business, or Administration
• Fluency in English
• Strong written and verbal communication skills
• Previous experience in hotel sales, event planning, or customer service within the hospitality industry
• A team player with a customer-service orientation and problem-solving mindset

Desirable Qualifications

• Experience of working with multiple stakeholders, including internal teams and external partners
• Proficiency in MS Office
• Creativity and attention to detail for event planning and execution
• Time management and Organizational skills
• Flexibility and Adaptability

Benefits

• Accommodation in our Staff Houses
• Daily meals (during hotel operation)
• Full year job
• Career development in a fast-paced, growing work environment
• Training opportunities
• Excellent work environment
• Child Bonus and Wedding Bonus (if you get married or become a parent during our cooperation)