Responsibilities:

• Ensure clients are properly greeted upon their arrival.
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
• Inform clients of our hotel services, including breakfast and dinner options.
• Analyze customer feedback from hotel guestbooks and online reviews and suggest ways to improve ratings.
• Providing information about facilities, programs and other services.
• Anticipate guest needs and build rapport with customers.
• Addressing and escalating customer complaints.

Require Skills & Qualifications:

• Bachelor’s degree in hospitality management, Tourism, Business Administration or relevant field.
• Minimum 3 years’ working experience in a similar position, preferably within the hospitality industry.
• Excellent communication and active listening skills.

The company offers:

• Competitive remuneration package
• Accommodation
• Excellent working conditions in a pleasant and dynamic environment
• Career development opportunities

The CV should be accompanied by a recent photograph. All applications will be handled with strict confidentiality. Contact Details Email:  hr@portocarras.com Phone:  +30 23750 77441