Job Title: 

Hotel Manager

Location: 

France

Contract Dates:
November – April

Reports to:
Head of Winter Operations

Salary:
Competitive wage, with an excellent seasonal package including accommodation, return flights, meals and more.

Role Summary

As a Neilson Hotel Manager, you will oversee the day-to-day operations of one of our vibrant mountain hotels, delivering exceptional guest experiences, operational efficiency, and strong financial performance. 

You will lead and motivate a multi-functional team while ensuring every aspect of the hotel runs smoothly and aligns with Neilson’s high service standards.

This is a hands-on leadership role that requires strong people management, excellent organisational skills, and a passion for delivering memorable holiday experiences.

Key Responsibilities

Guest Experience & Service Excellence

• Create a warm, welcoming, and professional environment throughout the hotel.
• Proactively engage with guests to understand and exceed their expectations.
• Act on guest feedback to continually improve service standards.
• Promote Neilson Mountain Expert sessions, encourage guest participation, and gather feedback.
• Ensure dietary and allergen needs are met in accordance with Neilson’s HACCP policies.

Team Leadership & Staff Management

• Recruit, train, and lead a motivated, high-performing hotel team.
• Deliver comprehensive pre-season and ongoing training to maintain service excellence.
• Set clear objectives and provide regular performance feedback and coaching.
• Manage staff rotas, HR administration, and compliance with local employment laws.
• Promote a positive team culture through recognition, incentives, and planned social events.
• Apply disciplinary procedures where necessary in accordance with company policies.

Operations & Financial Oversight

• Manage hotel operations within the allocated budget, ensuring financial targets are met.
• Monitor stock levels, complete regular inventories, and control wastage across all departments.
• Drive revenue through the sale of F&B, spa treatments, ski packs, lift passes, equipment rental, tuition, and après-ski activities.
• Ensure accurate and secure handling of all hotel revenue in line with Neilson guidelines.

Food & Beverage Management

• Work with kitchen staff to deliver a varied, high-quality 7-day menu.
• Maintain high standards in food preparation, hygiene, and presentation.
• Ensure compliance with allergen regulations and food safety standards.
• Seek continuous improvements to the dining experience for all guests.

Facilities & Compliance

• Ensure cleanliness, maintenance, and presentation across all areas of the hotel.
• Maintain a safe working and guest environment, adhering to all health and safety legislation.
• Ensure all branding, signage, and guest information are up to date and in line with company standards.

Performance Management

• Support seasonal recruitment and onboarding in collaboration with the HR team.
• Identify training needs and implement development plans for hotel staff.
• Conduct regular team meetings and individual performance reviews.
• Foster a culture of accountability and achievement across the hotel team.

Required Qualifications & Experience

• Proven experience in Hotel Management is essential
• Background in hospitality or catering;
• Proven experience managing teams, delivering customer service, and meeting sales targets.
• Confident in using Microsoft Office (Excel, Word, PowerPoint).
• Experience working overseas, ideally in a seasonal or resort environment, is beneficial.
• Skiing or snowboarding experience preferred.
• Language skills (especially French and Greek) are advantageous.

Key Skills & Attributes

• Excellent communication, leadership, and public speaking skills.
• Strong organisational abilities and attention to detail.
• Resilient under pressure and adaptable to changing situations.
• Goal-oriented with a proactive, solution-focused approach.
• Capable of working both independently and collaboratively.

Personal Qualities

• Professional and presentable at all times.
• Warm, approachable, and customer focused.
• Energetic, enthusiastic, and committed to high standards.
• Flexible, reliable, and able to thrive in a fast-paced seasonal environment.

Working for Neilson

There is much to be gained from working anywhere within the Neilson programme. The people skills, the life skills, the confidence you'll develop, and the overall experience will stay with you forever.  

You will have the time of your life, make a bunch of new friends, enjoy mad adventures, and create stories you'll be telling for years. 

The package includes:  

• Staff accommodation - No bills to stress about
• Discounted rates on seasonal lift passes - Payment plans available
• Meals provided while on duty
• Travel to and from the resort, within Europe (subject to our staff travel policy)
• Visa & permits if applicable (UK Passport holders)
• Full training, including E-learning packages
• Uniform specific to your job role
• Allocated days off
• Mate's rates & family holiday discounts
• Emergency medical & dental insurance 
• 24/7 access to Emergency Assistance Support – Independent mental health support service
• Staff discount on resort bars & spas

Please note: All Neilson staff are DBS-checked.