We are looking for a friendly, service-oriented Front Office Agent to join our hospitality team.

Key Responsibilities:

   •   Greet guests warmly upon arrival and ensure a smooth check-in/check-out process

   •   Provide guests with accurate information about the hotel, local attractions, and services

   •   Handle phone calls, emails, and guest requests in a timely and professional manner

   •   Ensure the lobby and front desk areas are clean, welcoming, and well-maintained at all times

   •   Assist with luggage, checking room readiness if needed,Assist with documenting and coordinating between Housekeeping and Maintenance

     •   Process payments, issue keys, and update guest records using our Portel  management system

   •   Collaborate with other departments to fulfill guest needs and solve issues quickly

   •   Maintain a calm, professional, and proactive attitude during busy or challenging moments

 

What We’re Looking For:

   •   Previous experience in front office or guest-facing hospitality roles is a must

   •   Strong communication skills in English (additional languages are a plus)

   •   A hands-on mindset, attention to detail, and natural hospitality approach

   •   Flexible, responsible, and ready to move beyond the desk when needed

   •   Ability to work shifts, weekends, and holidays as required

 

Why Join Us?

This is more than a front desk role – it’s an opportunity to grow within a dynamic team,

gain hands-on experience across departments, and be part of something meaningful.