About Us

We are webhotelier | primalres, a travel tech group among the largest in Europe, with 17 years of experience in the tourism industry. With a strong presence in Greece and Cyprus and a growing international footprint, we support over 21,800 hotels and accommodations in 39 countries.

We are an industry leader and driving force in hospitality technology, empowering modern hotels with the tools and expertise they need to streamline operations, boost revenue, and deliver exceptional guest experiences.

With a team of 185+ experts, we’re committed to helping our partners grow through technology, close collaboration, and top-tier support. Joining us means contributing to the future of travel tech in a company that values innovation & teamwork.

About the role

As a Customer Setup Specialist, you will play a crucial role in ensuring that our customers experience a seamless onboarding process and receive top-notch support in setting up and optimizing their webhotelier and/or primalres systems.

You will be a key player in delivering exceptional service and ensuring our clients unlock the full potential of our cutting-edge technology solutions.

So, if you love supporting our clients, talking on the phone and making a difference, as well as having a passion for learning and looking for the opportunity to contribute to a rapidly growing organization in the travel tech industry, then we would love to hear from you.

Indicative Responsibilities

1. Customer Onboarding Excellence:

• Lead the onboarding process for our new customers, welcoming them to our platform and ensuring a smooth transition.
• Cultivate a warm and professional relationship with clients to build trust and loyalty from day one.

2. System Configuration:

• Customize and configure webhotelier and/or primalres systems to meet the unique requirements of each customer.
• Utilize your overall knowledge to ensure that the systems are tailored to maximize efficiency and performance, resulting in a seamless experience for our clients.

3. Training:

• Provide comprehensive training sessions to our customers, empowering them to leverage the full potential of our products.
• Deliver clear, concise and engaging training materials to ensure clients are confident in utilizing the systems for their maximum benefit.
• Train and prepare our new employees.

4. Customer Satisfaction:

• Collaborate with our team to maintain a high level of customer satisfaction and work collectively to achieve service level targets.
• Continuously monitor customer feedback and adjust your approach to ensure that their needs and expectations are met.

What We’re Looking For

• A genuine interest and appetite for learning
• Previous experience in a customer support or onboarding procedures
• A background in tourism or technology—through studies or hotel work—is helpful, but not required; we provide full training
• Fluency in Greek and English
• Very good computer skills and comfort with modern digital tools
• Good communication skills, attention to detail, and an organized approach to work
• A positive, team-oriented attitude and a desire to grow within a tech-focused environment

What We Offer

• Competitive compensation package
• Meticulous onboarding and continuous professional development opportunities
• A dynamic, collaborative environment with high-caliber professionals
• A unique opportunity to become an expert in industry-leading hospitality technology

All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.