About the role

• Supervise and manage the front office department, ensuring the delivery of impeccable services to guests.
• Handle guest inquiries and resolve any complaints with professionalism and efficiency.
• Train, coach, and develop Front Office staff to provide exceptional customer service and increase productivity.
• Ensure adherence to hotel policies and procedures.
• Maintain a positive and professional working relationship with other hotel departments to ensure smooth operations.
• Ensure all front desk procedures are followed, including guest check-in and check-out, billing, and room assignments.
• Prepare the front desk shift schedule according to operational needs.
• Maintain regular communication and provide reports to hotel management.

Requirements

• Degree in Hotel Management, Tourism, or a related field
• At least 4-5 years of experience in a similar position in a 4 or 5-star hotel
• Excellent communication and organizational skills
• Ability to manage a team and resolve problems in a fast-paced environment
• Excellent command of the English language (knowledge of additional languages is a plus).
• Proficiency in hotel management systems (PMS)
• Strong customer service orientation and commitment to delivering high-quality services.
• Ability to manage pressure and handle difficult situations with professionalism.

Benefits

• Competitive salary package
• Opportunities for career growth and ongoing training
• Friendly and professional work environment in a dynamic hotel unit