Donkey Hotels & Resorts

Assistant Housekeeper - Athenaeum InterContinental Athens

Job Overview
Must oversee the day-to-day operations of the Housekeeping Department, with a primary focus on guest rooms. This role supports the daily operation of the department and acts as the Deputy in the absence of the Executive Housekeeper. The successful candidate will report directly to the Executive Housekeeper, always ensuring smooth departmental operations.

Key Responsibilities:

• Ensure consistently high standards of cleanliness and guest service
• Maximize guest satisfaction by addressing all housekeeping-related needs
• Conduct regular inspections to ensure cleanliness and maintenance compliance
• Implement IHG brand and departmental standards
• Handle and resolve guest complaints related to housekeeping services
• Ensure timely and professional handling of guest requests
• Perform frequent room inspections to ensure standards apply
• Perform any task/project as assigned by the Ex-Housekeeper or Director of Rooms
• Ensure compliance with Health & Safety regulations
• Conduct staff performance evaluations and provide constructive feedback
• Monitor departmental costs and implement cost-control measures
• Create staff schedules based on hotel operations and departmental requirements
• Provide ongoing mentoring, training, and support to the housekeeping team
• Lead, motivate, and manage the housekeeping team to achieve departmental goals
• Assist in carrying out the Linen inventories

Candidate Requirements:

• Degree in Hotel Management, Hospitality, or Tourism
• Fluency in English and Greek (spoken and written)
• Previous experience in a similar position within a hotel environment
• Excellent organizational skills and attention to detail
• Team player with the ability to work under pressure
• Flexibility to work in shifts, including weekends and holidays
• Proficiency in computer systems and hotel management software