With 9 years of experience in Mykonos, we specialize in luxury villa rentals and management, delivering top-tier guest services and hospitality support.

 

We are seeking a highly organized and proactive Remote Guest Experience & Operations Coordinator to join our team. This dual-role position is responsible for managing guest communications and coordinating in-villa services,  overseeing the reporting and resolution of maintenance issues, as well as overseeing the mentainance personnel daily schedule—entirely remotely.

The ideal candidate will act as the digital link between guests, staff, and service providers to ensure smooth day-to-day villa operations and a high standard of guest satisfaction.

 

 

Key Responsibilities:

 

Guest Experience (Remote Concierge):

•Act as the main remote point of contact for guests from check-in to check-out via WhatsApp, and phone

•Handle and coordinate all concierge requests (transfers, private chefs, massages, excursions, etc.)

•Communicate clearly and promptly with guests to ensure their needs are met in a timely and professional manner

•Liaise with trusted local partners and on-site staff to confirm and oversee service execution

•Monitor guest satisfaction throughout the stay and follow up as needed

 

Operations & Maintenance Coordination:

•Receive, track, and log all maintenance and repair issues reported either by guests or housekeeping staff

•Prioritize tasks and assign them to the appropriate maintenance personnel or service providers

•Follow up on issue resolution to ensure work is completed on time and to standard

•Maintain a digital log of reported issues, actions taken, and completion status for internal tracking and reporting

•Coordinate daily with housekeeping supervisors and the operations team to ensure villas remain in top condition

 

Requirements:

•At least 1 year working experience in Mykonos

•Previous experience in hospitality, guest services, or property operations

•Excellent written and verbal communication skills in English

•Strong organizational skills and the ability to manage multiple tasks in a remote environment

•Confident using WhatsApp, email, digital calendars, Google Sheets, and task management tools

•Ability to troubleshoot problems calmly and efficiently

•Strong sense of accountability and attention to detail

•Availability to work flexible hours, including weekends and holidays

•Reliable internet connection and professional remote work setup

 

What We Offer:

•A fully remote, dynamic working environment

•The opportunity to support luxury travel experiences from behind the scenes

•Competitive seasonal compensation 

•Involvement in a growing hospitality brand with room for advancement

•Supportive team culture and clear operational procedures