Reservations Εxecutive

(Year-round employment , Remote working)

Square Lime Premium Hospitality Management company, has accomplished to manage a great portfolio of Luxury Boutique Hotels and Premium Villas all over Greece with great sales, yielding, financial and marketing performance in all our exclusively managed properties.

We are looking for a Reservations Executive to become a part of our dynamic reservations team

Responsibilities:

• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
• Fully knowledgeable about hotel guest rooms, rates, promotions, hotel facilities as well as local services.
• Records and files all reservation correspondence neatly and accurately and follows-up with pertinent actions when necessary.
• Handles external systems such as channel manager, web-booking engines, rate comparison tools, OTAs extranets etc.
• Responsible for maintaining rate parity across all booking channels (Website, OTAs, GDS, Travel Agents etc.).
• Enforces hotel credit policies and ensures proper billing instructions are applied to all reservations.
• Manages reservation function to maintain the highest possible room occupancy and average daily rate.
• Handles any request for hotel guests promptly and accurately. Details are always shared precisely with the concerned department or third party.

Requirements:

• Degree in Hospitality/Tourism will be considered as an asset.
• At least three-year experience in reservations preferably in a 5-star boutique hotel.
• Excellent written and oral communication skills in both English and Greek.
• Diligent, numbers-oriented, self-motivated.
• Excellent knowledge of MS Office
• Excellent negotiation and interpersonal skills, with a very strong customer-focused approach.
• Dealing with all enquiries in a professional and courteous manner.
• Well-groomed with strong organizational skills.
• Ability to work at a multi-property environment

Company Offers:

• Very attractive remuneration package.
• Year-round employment.
• Remote working
• Training and career development.

Send a detailed CV with a recent photo

Only candidates with above prerequisites should apply.