Responsibilities 

• Deliver superior service and maximize customer satisfaction 
• Respond efficiently and accurately to customer complaints 
• Regularly review product quality and research new vendors 
• Organize and supervise shifts 
• Prepare shift schedules 
• Appraise staff performance and provide feedback to improve productivity 
• Estimate future needs for goods, kitchen utensils, and cleaning products 
• Ensure compliance with sanitation and safety regulations 
• Manage the restaurant’s good image and suggest ways to improve it 
• Control operational costs and identify measures to cut waste 
• Create detailed reports on weekly, monthly, and annual revenues and expenses 
• Promote the brand in the local community through word-of-mouth and restaurant events 
• Train new and current employees on proper customer service practices 
• Implement policies and protocols that will maintain future restaurant operations 

Requirements 

• Proven 4+ years of working experience in a similar position in 5*  Hotels or High-End Restaurants 
• Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff 
• Familiarity with restaurant management software, like Micros, IHOST, etc. 
• Strong leadership, motivational, and people skills 
• Acute financial management skills 
• BSc degree in Business Administration or Hospitality Management will be considered as a plus 
• Excellent knowledge of the Greek and the English language – knowledge of other language will be considered as a plus
• Maintain a positive attitude under pressure and motivate the team 

Company offers:

• Career development opportunities
• Excellent working environment
• Accommodation and meals
• Transportation from and to the hotel