Join ASTRA Suites – Greece's Leading All-Suites Hotel at the World Travel Awards 2025!
Perched on the cliffs of the caldera, offering breathtaking views of the Aegean Sea and Santorini’s world-famous sunset, ASTRA Suites is recognized among the Top 25 Hotels in the World and has received numerous prestigious awards for excellence in service and hospitality.
We are currently seeking for the 2026 season: Front Desk Shift Leader
The Front Desk Agent plays a key role in ensuring an exceptional guest experience from arrival to departure. As the first and last point of contact, you will represent the warmth, professionalism, and excellence that define ASTRA Suites. This position requires enthusiasm, attention to detail, and the ability to perform efficiently in a fast-paced environment, especially during peak season.
Responsibilities
- Welcome and assist guests with check-in and check-out procedures.
- Secure payment methods and handle billing processes accurately.
- Maintain and update guest profiles.
- Provide information about local attractions, transportation, and dining options.
- Respond promptly and courteously to guest inquiries and requests.
- Address and resolve any guest concerns efficiently and professionally.
- Coordinate seamlessly with morning, afternoon, and night shifts for smooth operations.
Requirements & Skills
- Previous experience in a 5-star hotel environment.
- Excellent verbal and written communication skills.
- A professional, positive, and welcoming demeanor toward guests and colleagues.
- Ability to multitask and perform effectively under pressure.
- Fluency in English is required; knowledge of French will be considered an asset.
- Familiarity with hotel management software and the Microsoft Outlook environment.
- Experience with FIDELIO will be a plus.
- Strong sense of teamwork and collaboration.
Benefits
- Supportive and dynamic working environment.
- Continuous training and development opportunities.
- Accommodation in high-standard staff facilities.
- On-shift meal provided.
- Uniform and laundry services.
📧 To apply: Please send your CV with a recent photo to hr@astrasuites.com