Ιn a nutshell:

The Guest Relations Manager and team at Daios Cove is considered as a critical role for our guests’ experience, as they are the main point of contact for guests, turning their everyday moments into exceptional memories. Together with their team, a Guest Relations Manager ensure and provide flawless, professional, and high-class guest services throughout their stay, and provide direction to continuously improve guests and team experience.

Some of the responsibilities you will be entrusted with:

• Ensure all guests, receive personalized services and oversee and coordinate all arrivals and departures.
• Provide upscale guest service experiences starting from welcoming upon arrival throughout their stay.
• Coordinate and manage communication between guests and our teams and follow up to ensure we resolve any guest concerns.
• Coordinate luggage collection, delivery, and storage
• Proactively plan and react promptly to guests’ requirements and inquires

Our people and culture

• Interviewing and onboard potential or new hires following People & Culture department guidelines.
• Managing team member relations issues by coaching, mentoring, and partnering with People & Culture Department
• Experience working with diverse backgrounds, respecting cultural differences, beliefs and practices

Skills and qualifications to help you succeed:

• This role generally requires a relevant degree in Hotel/Tourism or equivalent experience in hospitality environment
• Proficiency in English; knowledge of other languages will be considered a plus.
• Leadership skills along with the ability to motivate a team into high performance
• Excellent problem-solving skills and ability to quickly work around different solutions, are critical success factors for this role
• Requires the ability to be flexible and adapt to change

Some of the benefits you will be enjoying:

• a pleasant and long session (around 7,5 months) 
• ongoing training opportunities - both external and internal
• accommodation in the vicinity of Daios Cove
• meals within premises
• use of Daios Cove Facilities according to the relevant policy…and a number of other perks, prepared as you read this job ad!