Area Operations Manager
Η θέση δε δέχεται πλέον αιτήσεις
πριν ένα μήνα
Ημ. ανάρτησηςπριν ένα μήνα
Με μεγάλη εμπειρίαΕπίπεδο εμπειρίας
Με μεγάλη εμπειρίαΠλήρης απασχόλησηΤύπος απασχόλησης
Πλήρης απασχόλησηAirotel Group aims to provide excellent accommodation, dining, and professional event services to individuals, businesses, associations, clubs, and leisure and business groups. The group offers a range of recently renovated or refurbished rooms and fine Greek and International cuisine in their main restaurants. Each hotel is conveniently located with direct access to transportation and major sights.
As an Area Operations Manager you will be responsible for designing, overseeing and implementing actions that ensure a smooth and effective hotels’ operation, including but not limited to guest satisfaction, people management, revenue generation and cost efficiency matters.
- Always demonstrating a pleasant and positive professional image to both guests and the rest of the team.
- Always following the company’s internal policies as well as behavioral, grooming and personal hygiene Standards.
- Monitoring the attire and behavior of the department's staff as well as their compliance with all internal policies.
- Ensuring that all Standard Operating Procedures (SOP’s) are constantly followed and in the right way by all team members, aiming to achieve the highest guest satisfaction.
- Providing leadership, motivation and guidance to the hotel management team, setting expectations, managing performance, and communicating goals and objectives.
- Developing in coordination with the Director of Hotel Operations, People and Culture and the People & Culture Manager the annual staff budgets for the hotels under his/her responsibility.
- Developing in coordination with the Director of Hotel Operations, People and Culture and the Director of Procurement the annual supplies budget for the hotels under his/her responsibility.
- Developing in coordination with the Director of Hotel Operations, People and Culture, the annual internal revenue budgets.
- Developing, overseeing and implementing in coordination with the Hotel Operations Managers, an annual action plan, in order to achieve the internal revenue budgets and the highest guest satisfaction for the hotels under his/her responsibility.
- Ensuring all agreed KPIs are met including guest satisfaction and financial targets.
- Overseeing the good relationships with key local stakeholders, including suppliers, and regulatory bodies; Enhancing brand awareness of the company through various partnerships and actions.
- Successful handling of any operational challenges that may occur, including but not limited to guest satisfaction, resources management, maintenance, authority audits.
- Participating in recruitment, training, retention, performance evaluation and other HR related actions, based on hotels’ needs and always in coordination with the company’s HR team and policies.
- Ensuring compliance with health, safety and labor law and regulations.
- Identifying areas for improvement and implementing changes to enhance operational and cost efficiency, revenue generation and guest experience enhancement.
Qualifications:
- Bachelor’s degree in Tourism Management, Business Administration or related field
- Excellent written and verbal communication skills both in Greek and English language
- Proficient use of MS Office and Hotel Management System (preferably Protel)
- Strong leadership and interpersonal skills
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