We are looking for a Front Office Manager (7-8 months contract) who understands that calm leadership, clear processes, and presence matter more than volume, speed, or improvisation.

The Role

This is a leadership and responsibility role, not a shift-supervisor position.

Your role is not to “cover the desk,” but to:

• set standards

• protect consistency

• lead by example

• ensure that every guest interaction reflects confidence and control

You will manage the Front Office team, collaborate closely with Operations, Reservations, and Management, and act as a reference point for both guests and staff.

Responsibilities

• Oversee daily Front Office operations and guest flow

• Set, implement, and maintain Front Office standards and procedures

• Lead, train, and evaluate Front Desk staff and supervisors

• Ensure smooth check-in / check-out and accurate room allocation

• Handle guest feedback, complaints, and special cases with discretion

• Coordinate closely with Housekeeping, Reservations, and Management

• Monitor performance, scheduling, and coverage

• Maintain calm, structured operations during peak periods

• Ensure system accuracy (PMS, reports, billing, night audit coordination)

What This Role Is NOT

• Not a reactive, fire-fighting role

• Not a purely administrative position

• Not a sales-driven or upselling-focused job

• Not suitable for people who avoid responsibility or decisions

If you rely on constant escalation instead of judgment, this role is not a fit.

Requirements

Applications will be considered only from candidates who have:

• Proven experience as Front Office Manager or Assistant Front Office Manager

• Background in hotels or resorts with structured operations

• Strong leadership and people-management skills

• Excellent communication and guest-handling ability

• Solid knowledge of PMS systems and Front Office reporting

• Ability to remain composed under pressure

• Clear understanding of hospitality hierarchy and accountability

What We Value Most

• Calm authority over loud presence

• Structure over improvisation

• Consistency over “wow moments”

• Problem-solving over blame

• Team stability over short-term fixes

How Success Is Measured

• Smooth Front Office operations

• Confident, aligned Front Desk team

• Reduced guest complaints and escalations

• Clear communication with other departments

• Guests feeling guided, not managed

What We Offer

• Structured and professional working environment

• Clear role definition and authority

• Competitive compensation based on experience

• Accommodation and meals (if applicable)

• Long-term collaboration perspective