Description
Empiria Group is seeking to hire for its properties in Santorini:
Head Waiter/tress
About us:
Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.
For over 30 years and through a team of over 300 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.
At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.
About the role:
The Head Waiter/tress ensures that all guests are served according to Empiria Group Standards in the Restaurant / Bar / Lounge areas. The highest standards of hospitality and welcome are always demonstrated within all food and beverage areas.
Takes orders for, serves (when applicable, prepares) food and beverages for guests in a friendly, timely and efficient manner.
Requirements
Key accountabilities:
- Demonstrating a pleasant and positive professional image to both guests and the rest of the team
- Greeting guests and presenting them with the menu
- Receiving orders and serving guests in a personalized way and with attention to detail
- Maintaining a clean and neat workplace
- Ensuring that all guest needs are met, asking for feedback, aiming to the highest guest satisfaction
- Being responsible for billing, by making the right transactions (room/credit card/cash charges) and handling cash or credit cards accordingly
- Showing excellent knowledge and understanding of all restaurant menus, promotions, and special offers
- Upselling food, beverages, and drinks
Skills & expertise:
- Three or more years working experience in a similar role in the 5-star hotels or high-volume venues
- Degree / Diploma in tourism or in a relevant field
- Excellent knowledge of English language, written and spoken in a professional manner
- A second language (French, German, Russian, or Italian) will be considered as a plus
Candidate’s Profile:
- Flexibility to respond to a range of different work situations
- Passion for delivering exceptional levels of guest service
- Negotiation and excellent Communication skills
- Pleasant and customer-oriented personality
Benefits
Empiria Group’s difference:
- Ongoing training
- Career prospects on a transparent & collaborative working environment
- Great Opportunities for career development within the company or other hotel members of Marriott International.
At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.
You provide the talent as we flourish the skills to unleash your full career potential.
Join our path of excellence!