Lamway Hotel Management Group is seeking to hire for the Headquarters Reservations Executive.

Lamway Group, owns, manages, and operates a unique collection of luxury hotels & villas, located in prime destinations around Greece, namely in Paros, Antiparos, Ios, Mykonos, Santorini, Poros & Kalavryta.

For over 15 years we have created unique hospitality experiences delivered through our personalized services, with an attention to detail our partners & customers deserve and appreciate.

About the role
The Reservations Executive responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms.

Key accountabilities:

• Delivering excellent customer service over the phone and via email – responding to all guest queries within 24 hours.
• Generating paperwork (invoices, refunds, credits, etc.) for our customers or internal purposes.
• Do filing according to the procedures of the company.
• Participating in all trainings that the company will indicate.
• Indicating at all times deep product knowledge regarding the facilities, services, and philosophy of the company in order to offer a personalized experience to our guests according to their needs

Skills & expertise:

• At least 2 years’ experience as a Reservations Agent
• Ability to communicate fluently (written & oral) in both Greek and English language.
• Excellent knowledge of hotel technology: PMS (knowledge of Pylon software will be considered as an asset), Channel Manager, Extranets
• Excellent knowledge of Microsoft Office Suite

Candidate’s Profile:

• Creative, innovative, proactive, and resourceful
• Ability to work under pressure and meet deadlines in a fast-paced environment
• Team player and solution oriented

Lamway Group’s competitive advantage:

• Competitive remuneration package & benefits
• Ongoing training
• Career prospects on a transparent & collaborative working environment
• Great Opportunities for career development within the company