Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean and 45 minutes’ drive from Kalamata International Airport.
The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It is comprises 99 guest rooms, including 48 pool villas, all with outdoor terraces and sea views, along with five restaurants and bars.
Mandarin Oriental, Costa Navarino is an exclusive resort hideaway in Greece, providing the best of barefoot luxury art of living.
Scope of Position
The Bell Captain/Doorperson Supervisor is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling, delivering, and storing of guests’ luggage, communication of information and handling guest requests. The Bell Captain/Doorperson Supervisor is responsible of running the Bell Desk and monitor the Ground Lobby. The Bell Captain/Dooperson Supervisor will handle the Long Storage Log in Alice.
Responsibilities
- Runs the Bell Desk in the lobby.
- Maintains Long Term Storage Log via Alice.
- Audits the Luggage room weekly.
- Has the ability to exert physical effort in placing, removing, and transporting guest luggage.
- Delivers messages, packages, and facsimiles within 7 minutes of receipt.
- Delivers newspapers whenever requested.
- Removes luggage from guest rooms upon check out
- Answers department telephone within 4 rings, using correct salutations and telephone etiquette.
- Is familiar with all hotel services including spa and dining.
- Initiates contact with guests entering the hotel.
- Approachs guests needing assistance.
- Ensures security of guestroom access.
- Understands guest inquiries and provide responses.
- Ensures customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
- Actively listens and communicates specific guest requests accurately to the Concierge, Reception and Telecommunications colleagues to ensure complete follow up
- Ensure all the FLHSS&E requirements and procedures are followed by the team
Skills & Qualifications
- EU passport or Residence Permit is mandatory in order to work in Greece.
- Senior School qualification or equivalent
- Minimum 3 years’ experience working in a 5-star hotel environment.
- Minimum 2 years’ Door or Bell experience
- Excellent interpersonal skills
- Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
- Perform job with attention to details and the ability to organize and handle multiple tasks effectively
- Clear communication; effective verbal and written communication skills in English.
- Capabilities to lift heavy luggage.
- Capabilities to stand for a long period of time.
- Ability to work overnight shifts
Benefits
We offer exciting benefits including and not limited to :
• Accommodation provided
• Medical Private Insurance for all Colleagues
• Free meals at Colleagues' Dining
• Free laundry for those wearing uniform
• Colleague recognition and reward program
• Learning & Development Program
• Task force Opportunities across the Group of Mandarin Oriental
• Colleague Social events and Wellness programs
• Various discounts provided within the Resort and in the nearby area
MORate: Experience any Mandarin Oriental Hotel Group in the world at a special rate
MOComp: Complimentary room nights and a selection of additional benefits and
discounts through our new MOcomp benefits program