About the role

The role is responsible for processing all reservation requests by phone, by e-mail or through web-booking systems. Reservations agent should be able to identify guest’s requirements and determine appropriate room type, verify room, and rate availability, accommodate, and document any special requests. The team aligns with the company’s sales techniques and guidelines to maximize revenue and deliver excellent customer service.

Requirements

• Respond timely and in an informative manner to all booking requests arriving by mail, telephone, web booking systems or any other means.

• Handles daily correspondence. Responds to inquiries and makes reservations as needed, always in line with LHW’s service standards.

• Build and strengthen relationships with existing and new customers to enable future bookings, execute and support the operational aspects of business booked, check if advance payments are made timely.
• Maintain reservation records, update room availability on the PMS database, process any modifications or cancellations and communicate with team members as appropriate.
• Be fully aware of room types, their locations, layout and specific features, and work on allocation and maximizing yield from room reservations.
• Be aware of all room rates, packages, discounts, special offers and other available benefits.
• Create and maintain a well-organized database of clientele profiles, updated with special requirements and any other useful information.
• Ensure excellent communication with the Front Office Team and coordinate the organization of additional services (such as airport transfer or VIP benefits) offered to the customers at the time of room reservation.
• Understand the overall market, be aware of competitors' strengths and weaknesses, economic trends, supply, and demand.

Skills and qualifications

• 2 years minimum experience in similar position in 5-star hotels’ reservations department
• Certificate of studies from accredited School for Tourism
• Excellent command of English language, additional foreign languages (preferably German) would be considered an asset.
• Strong computer skills and excellent knowledge of Microsoft Office
• Experience in GDS, IDS, OTA's extranets and Property Management systems, preferably Opera.
• Excellent communication skills and teamwork spirit.
• Previous working experience with Hilton Hotels & Resorts is considered an additional asset.

What we offer

• accommodation in a single or double room according to the level (in case the selected candidate comes from a different area).
• car Parking - in case you have your own car.
• free meals - even on your days off.
• opportunities to work abroad during the winter, in one of the Leading Hotels of the World we exchange talents with.

Please send CV with photograph to

hr@eloundabeach.gr

Please note that due to the number of responses we receive we will only contact those candidates we wish to interview. Please also note that the closing date may be subject to change without prior notification.