Front Office Receptionist

Responsible to provide customer focused service to the guests, ensuring their stay will become an unforgettable experience.

Qualifications

As a Front Office Receptionist, you will:

• Handle all Front Office Procedures like check-in, rooming, check-out
• Answer and handle any queries for reservations
• Handle all IT systems of the hotel – PMS, Booking Engine, Channel Manager
• Maintain working relationships and communication with all the departments and Department Heads
• Work closely with Housekeeping Team and verify that accurate room status information is maintained and properly communicated
• Inspect rooms cleanliness prior to guest's arrival
• Interact daily with all the guests and make sure that all guest requests are acknowledged and handled in a timely manner
• Resolve guest problems quickly and efficiently and communicate instantly any issues, guests requests
• Follow up any Guests requests, complaints, and defects daily
• Assist guests with any request and try to upsell – promote the hotel’s services and to create memorable experiences for every guest
• Check cashiers in and out and verify bank deposit at the end of each shift
• Ensure high standards of guest satisfaction
• Make sure that all guest profiles are updated with all needed information
• Ensure their stay becomes an unforgettable experience
• Coordinate reception activities and delegate tasks to respective departments according to check-in /check-out and in-house lists
• Report to Operations Manager

Essential requirements

• Degree or Diploma in Hospitality Management is an asset.
• Minimum of 1 year experience in a similar position
• Excellent command of both English and Greek language is essential. Knowledge of Turkish language will be considered as an asset.
• Strong interpersonal skills and customer oriented
• Knowledge of Galaxy PMS systems, Channel Manager
• Knowledge of Microsoft Office Applications
• Excellent organizational skills
• Effective communication skills
• Patience and respect
• Ability to perform under pressure

An attractive package of benefits is offered according to qualifications, including accommodation and meals.

If you are interested in joining the HotelBrain team, please send us your CV with recent photo.