become a DREAM MAKER
Atlantica Hotels & Resorts, the leading hotel company in Cyprus and Greece, is expanding its operations. We are looking for experienced and talented individuals to join our teams as Front Office Agents for the summer season of 2024 at the Atlantica Beach Resort 5* and Atlantica Belvedere Resort 5* hotels in Kos island.
As a Front Office Agent, you are an integral part of our commitment to delivering exceptional guest service, combining efficiency, courtesy, and professionalism to ensure a memorable and seamless stay for our valued guests.
- Greet and welcome guests with warmth and professionalism, creating a positive first impression.
- Effectively address guest inquiries, providing accurate information about the hotel facilities, services, and local attractions.
- Efficiently handle room reservations, ensuring accuracy and timely confirmation.
- Collaborate with other departments to meet specific guest requests and preferences.
- Create a welcoming and friendly atmosphere, fostering positive interactions with guests.
- Serve as a central communication point between guests and various hotel departments.
- Conduct smooth and expedited check-in and check-out processes, adhering to established procedures.
- Handle guest payments accurately and securely, utilizing the hotel's payment systems.
- Maintain accurate and up-to-date guest records, ensuring confidentiality and compliance with privacy regulations.
- Address guest concerns or issues promptly and professionally, seeking effective resolutions.
- Bachelor's degree in hospitality management, business administration, or related field.
- Minimum of 1 year of experience in a front office, customer service, or hospitality role
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.
- Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions
- Knowledge of hospitality industry best practices, including customer service and guest experience.
- Proficient in English, additional languages a plus.
- Strong computer skills, including proficiency in MS Office and experience with hotel management systems.
- Competitive salary and other benefits (as per local legislation)
- Advanced opportunities for professional growth
- Accommodation (if necessary) and board
- Participation in educational programs
- Diverse and multicultural environments
- Professional skills development