The General Manager we are looking for will function as the primary and strategic business leader of the hotel, responsible for all aspects of day to day operations. He/She will oversee the hotel’s operation and management of staff, work according to a pre-agreed budget, as well as aim for increased customer satisfaction and higher RevPar. Goals also include the improvement of online reviews/ratings and strengthening of the hotel’s reputation and sales function. In addition, the General Manager will promote the business and build strong relationships with key customers and partners.

Responsibilities

• Oversee the operations functions of the hotel
• Ensure that costs are controlled and minimized across departments and that results are analyzed regularly to highlight problem areas and take appropriate action
• Ensure high online review / ratings
• Manage and increase the effectiveness and efficiency of all departments (FO, F&B, Maintenance, Housekeeping and IT among others)
• Build strong relationships with partners and sector leaders
• Find ways to improve guests’ expectations and experience
• Negotiate and confirm new and repeat business through various efforts to maximize RevPar
• Identify and secure business to fit the yield strategy
• Inspect facilities regularly and enforce strict compliance with health and safety standards. Document repairs to ensure optimum upkeep and overall property condition
• Follow up and subsequent achievement of the hotel's annual budget

Requirements

• Experience in 5* Hotel Management position of at least 3 years (in a hotel with a large number of rooms)
• Excellent communication and time management skills
• Experience in sales
• Proven customer service experience as a General Manager
• Fluent English required, second language preferred
• Ability to lead by example to build morale and spirit and work well under pressure

The company offers:

• Accommodation & meals at the hotel
• Very Competitive salary
• Bonus according to performance
• Car and mobile phone provided

Please send your curriculum vitae with a recent photo, stating the code of this position.

* The details of the applications will remain confidential

** Only the candidates meeting the requirements of the position will be notified