Field Service Engineer 

360, a subsidiary of Vodafone, is hiring Field Service Engineers to support the accelerated rollout of fiber-to-the-home (FTTH) networks across Greece. The role involves on-site installation, testing, and maintenance of fiber connections, as well as resolving technical issues at customers’ premises, with the aim of restoring service quickly and delivering high-quality support that ensures a positive customer experience. 

More specifically you will: 

• Support the accelerated deployment and expansion of fiber-to-the-home (FTTH) networks by performing field activities related to installation, activation, and service assurance 

• Identify and report technical issues related to service faults 

• Resolve technical problems and customer requests promptly and professionally 

• Collaborate with Engineers, Team Leaders, and other Departments to mitigate risks and improve operational performance 

• Promote Vodafone products and services to enhance the overall customer experience

• Experience in a technical support department (optional) 

• Experience or knowledge of FTTH networks and fiber installations will be considered a plus 

• Strong communication skills, with the ability to interact effectively with customers and internal teams 

• Customer-oriented mindset with a focus on service quality and satisfaction 

• Strong problem-solving ability 

• Initiative, sense of responsibility, and ability to act with urgency when required 

• Adaptability and ability to prioritize tasks and respond to changing needs 

• Knowledge of fixed telephony products and services