Field Service Engineer
The position holder will be employed by 360 Connect, a subsidiary of Vodafone Greece.
Main Purpose of the Role:
The primary objective of the role is to resolve technical issues at the customer's premises, aiming for the immediate restoration of service and the delivery of high-quality support, ensuring a positive customer experience.
Key Responsibilities and Duties:
- Identify and report technical issues related to service faults
- Resolve technical problems and customer requests promptly and professionally
- Collaborate with Engineers, Team Leaders, and other Departments to mitigate risks and improve operational performance
- Promote Vodafone products and services to enhance the overall customer experience
Skills, Knowledge, and Experience:
- Experience in a technical support department
- Strong communication skills
- Customer-oriented mindset
- Problem-solving abilities
- Initiative, responsibility, and a sense of urgency
- Adaptability and ability to prioritize tasks and respond to changing needs
- Knowledge of fixed telephony products and services
Required Technical/Professional Qualifications:
- Degree or Certification from a Technological Institute or relevant technical school
- Excellent command of Greek and English (both spoken and written)
- Good knowledge of MS Office tools (Excel, Word, etc.)
- Previous experience as a Field Technician is desirable
- Strong understanding of xDSL technologies (POTS/VoIP)
Data Privacy Notice:
By submitting your application, your personal data will be processed for the purpose of evaluating your application and contacting you. For more information on how we process your personal data, please refer to our Candidate Privacy Notice: Privacy Page - Greece 360 Connect SA