Role Overview

As an IT Support Specialist, you will maintain and enhance our IT systems—including servers, networks, cloud services, and virtual environments—while providing hands-on support and system stability to meet operational demands.

Key Responsibilities:

• Provide first-level technical support (Helpdesk) to users via phone and email
• Diagnose and resolve technical issues related to computers, software, peripherals, and networks
• Install and configure new hardware (PCs, printers, network devices) and software
• Manage user permissions, software installations, updates, and system backups
• Record, track, and follow up on support requests
• Collaborate with the IT Manager on complex problem resolution and IT initiatives
• Deliver basic training to users on systems and applications
• Maintain and update IT documentation
• Participate in IT projects (network upgrades, system rollouts, infrastructure improvements)
• Assist in managing the inventory of hardware and software assets
• Support onboarding of new employees (account setup, permissions, email configuration)

Required Qualifications:

• Minimum 3 years of experience in IT support or a similar role
• Strong knowledge of Windows and Linux operating systems, and commonly used applications (Microsoft 365, Teams)
• Experience managing Microsoft 365 / Office 365 tenants
• Familiarity with virtualization technologies (VMware, Hyper-V)
• Good understanding of networks and protocols (TCP/IP, DNS, DHCP, Active Directory, VPN)
• Basic SQL database administration skills
• Familiarity with data security and backup solutions
• Proficiency in hardware troubleshooting and maintenance
• Strong problem-solving, communication, and customer service skills
• Excellent time management and task prioritization abilities
• Team player with a collaborative mindset
• Bachelor’s degree in Computer Science or related field
• Experience with automation tools such as n8n and Zapier will be highly appreciated
• Strong knowledge and understanding of Artificial Intelligence (AI) technologies will be considered a significant asset

Why Work With Us

• Be part of a growing company with a diverse portfolio of energy infrastructure projects
• Work on high-impact IT initiatives across multiple technologies and platforms
• Join a team that values technical excellence, collaboration, and continuous improvement
• Competitive compensation package and opportunities for advancement
• Modern working environment with a strong commitment to efficiency and innovation

📩 Apply now to join Kiefer TEK Ltd (hr@kiefer.gr) and help build the IT systems that power the next generation of energy infrastructure.