The vacation rental company TraveStaytion is hiring:

 Account Performance Manager (Elevate Program) 

Duties & Responsibilities

• Lead the onboarding process of newly contracted clients
• Ensure proper setup of the clients’ accounts in TravelStaytion Platform and Travel Distribution Channels
• Coordinate material and data collection from client, and ensure smooth and timely accomplishment of the setup process
• Make sure that listings are correctly imported to our platform
• Deliver high quality and high quantity of calls at scale to achieve quarterly targets
• Communicate daily with a portfolio of Partners and act as their primary point of contact
• Educate and train clients on new technology (new features and tools offered by Travelstaytion software)
• Μanage and maximise current key accounts by identifying and capturing those that offer revenue growth
• Identify and report to the Senior Account Manager potential business and partnership opportunities
• Check all newly onboarded accounts and prepare introduction to property managers in order to build a strong relationship
• Report feedback from partners regarding product enhancements and processes to the Senior Account Management
• Be constantly up to date about market trends, growth opportunities or anomalies
• Register all Account information to company’s CRM system
• Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives) set in cooperation with the leadership team
• Researching the market to support business decisions and company development
• Overall involvement and improvement of our day-to-day business operations

Requirements

• A minimum of 2 years experience in customer support or web production agencies is required. (Experience in online travel agent and/or channel manager will be considered as a plus
• Tenacity and passion for account management and fine-tuning processes
• Familiarisation with PMS, Channel Manager, pricing and reporting tools (e.g. Tableau, Power BI)
• Prior experience with CRM systems (e.g. Salesforce, HubSpot)
• Multi-tasking and strong time management skills
• Excellent verbal, written and interpersonal skills in both Greek and English
• Professional in all forms of communications such as email, phone calls and texts
• Highly responsive and reliable with strong attention to detail
• Possess superior customer relations skills and deliver complete hospitality to your guests
• Energetic and responsive - you must be able to work in a fast-paced environment

Benefits

• Competitive Remuneration Package
• Commission and Performance-Oriented Bonuses
• Training Scheme
• Excellent Working Conditions
• Continuous Professional Development