Account Performance Manager
Η θέση δεν δέχεται πλέον αιτήσεις
6 μέρες πριν
Ημ. ανάρτησης6 μέρες πριν
Με κάποια εμπειρίαΕπίπεδο εμπειρίας
Με κάποια εμπειρίαΠλήρης απασχόλησηΤύπος απασχόλησης
Πλήρης απασχόλησηΠωλήσεις / Διαχείριση ΠελατώνΚατηγορία θέσης
Πωλήσεις / Διαχείριση ΠελατώνThe vacation rental company TraveStaytion is hiring:
Account Performance Manager (Elevate Program)
Duties & Responsibilities
- Lead the onboarding process of newly contracted clients
- Ensure proper setup of the clients’ accounts in TravelStaytion Platform and Travel Distribution Channels
- Coordinate material and data collection from client, and ensure smooth and timely accomplishment of the setup process
- Make sure that listings are correctly imported to our platform
- Deliver high quality and high quantity of calls at scale to achieve quarterly targets
- Communicate daily with a portfolio of Partners and act as their primary point of contact
- Educate and train clients on new technology (new features and tools offered by Travelstaytion software)
- Μanage and maximise current key accounts by identifying and capturing those that offer revenue growth
- Identify and report to the Senior Account Manager potential business and partnership opportunities
- Check all newly onboarded accounts and prepare introduction to property managers in order to build a strong relationship
- Report feedback from partners regarding product enhancements and processes to the Senior Account Management
- Be constantly up to date about market trends, growth opportunities or anomalies
- Register all Account information to company’s CRM system
- Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives) set in cooperation with the leadership team
- Researching the market to support business decisions and company development
- Overall involvement and improvement of our day-to-day business operations
Requirements
- A minimum of 2 years experience in customer support or web production agencies is required. (Experience in online travel agent and/or channel manager will be considered as a plus
- Tenacity and passion for account management and fine-tuning processes
- Familiarisation with PMS, Channel Manager, pricing and reporting tools (e.g. Tableau, Power BI)
- Prior experience with CRM systems (e.g. Salesforce, HubSpot)
- Multi-tasking and strong time management skills
- Excellent verbal, written and interpersonal skills in both Greek and English
- Professional in all forms of communications such as email, phone calls and texts
- Highly responsive and reliable with strong attention to detail
- Possess superior customer relations skills and deliver complete hospitality to your guests
- Energetic and responsive - you must be able to work in a fast-paced environment
Benefits
- Competitive Remuneration Package
- Commission and Performance-Oriented Bonuses
- Training Scheme
- Excellent Working Conditions
- Continuous Professional Development
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