M&S is changing, and it's changing fast. We are working hard to ensure our store estate is fit for the future, that will offer our customers a new and innovative shopping experience, whilst maintaining the traditional M&S values our customers love. 

Our role is to make sure we attract the very best talent to our business and provide a really great place to work so our colleagues can reach their full potential. After all, it's our people who make us who we are. M&S is going through rapid change, and here in HR we’re planning for the future in a big way! With the People Agenda at the heart of it all, now is our time to really make an impact. Think you can rise to the challenge?

 

Key Accountabilities

• To drive profitability and sales for their area of store through the delivery of the Retail Plan

• To deliver and embed the business transformation plan and change initiatives within their area of accountability

• Create the right culture, role modelling new digital ways of working and leadership behaviours

• Deliver great standards and service by setting clear expectations with direct reports and ensuring that they are

clear with the part they play

• Responsible for ensuring the Section Managers are building the digital capability of their teams to sell through

all channels

• Proactively seek customer feedback and drive action to deliver improvement across the store

• Uses data and insight to improve customer instore experience, improve the operation and drive performance

• Support the delivery of Plan A

• Regularly review individual performance of the Section Managers through quality conversations, managing

underperformance where required and celebrating success

• Ensuring all line management and people activities are delivered in accordance with company process and

policy

• Deliver operational excellence to maximise product availability, minimise stock and cash loss

• Maintain a safe and legal store environment

• Oversees all elements of VM delivery across all launches, events and campaign

 

 

Technical Skills/ Experience

• Proven ability to lead a high performing management team to deliver excellent customer service and KPI’s

across the store

• Has a substantial understanding and up to date knowledge of commercial, visual, operational and people

processes and systems

• Uses all available data to identify commercial, visual, cost savings & customer opportunities to increase profit

• Current working knowledge of all VM principles

• Good level of digital capability and a comprehensive understanding of systems and ability to exploit them

• Strong knowledge of the legal requirements and accountabilities across the store

• Knowledge of our people policies and of driving and managing performance within a team

• The ability to have difficult conversations with effective resolutions with both colleagues and line managers

• Great communicator and active listener who will inspire, share their knowledge and best practices with others

• Proven ability to plan and review across weekly, monthly and quarterly timeframes

• Proven ability to consistently deliver under pressure demonstrating high levels of resilience

• Ability to build and maintain relationships with key stakeholders across all levels of the business

• Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a

growth mindset

 

Key Skills

• Business understanding

• Planning, prioritizing and organization skills

• Very good communication

• Analytical & synthesis skills

• Customer orientation

• Store Operation understanding

 

Education and Work Experience

• Graduate (Bachelor / MSc) in any field

• Minimum of 3 years of working experience in the Retail with people and budget responsibility

• Minimum of 2 years in-store experience

• Excellent command of the English language

• MS Office

 

What We Offer:

• Opportunities for professional development & career advancement.

• Private Health Insurance

• Employee Assistance Program

• Corporate mobile phone subscription

• Discount on the products of our company

• Bonus scheme