Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Role:
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Drive and ensure the successful project delivery across both countries with HEM subsidiaries well as without legal entities or representation (OC countries)
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Work with GSDM, PMO, SDMs and other internal departments to ensure target CM2 is met for all the Countries in project scope
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Ensure that the local teams and partners are properly trained on ticket management and putting process improvement measurements in place
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Proactively monitor tickets throughout internal as well as external, customer and/or 3rd party tools and escalate possible SLA breaches to the local teams and partners
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Ensure that the local teams are properly trained on ticket management and putting process improvement measurements in place
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Effectively and timely report issues and escalations impacting service immediately to GSDM
Requirements:
- Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services
- C1 English
- Degree in Computer Science, Management, Economics or equivalent field
Benefits:
- Buddy program
- International environment
- Job with purpose
- Mobile working
- Staff discounts
- Unlimited employment contract
- Private Life and Health Insurance
Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as:
- Rhino-force.org: providing environmental protection for an endangered species
- Kids-family.org: taking care of children without parents in Poland and India, turning their shelters into homes.
Apply now and send us your CV IN ENGLISH!